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- Tasks: Support families with empathy during their time of need and manage funeral arrangements.
- Company: Rullion is a family-owned recruitment company focused on building lasting relationships.
- Benefits: Earn £12.60 per hour with weekly pay and enjoy a supportive team environment.
- Why this job: Make a meaningful impact while working in a compassionate and professional setting.
- Qualifications: Previous FCA-regulated experience and strong customer service skills are essential.
- Other info: This is a temporary contract based in Manchester City Centre, with a start date of 8th September 2025.
Customer Service Advisor – Retail
Pay Rate: £12.60 per hour (weekly pay)
Contract Length: 4 months (possibility to be extended)
Start Date: Monday 1st September 2025
Location: Manchester City Centre (Office-Based)
Background Checks: DBS and Basic Credit Check Required
Join our client in Manchester as a Customer Service Advisor and become an integral part of their dynamic team in central Manchester. In this role, you will provide invaluable customer support across the Membership & Ecommerce/Food departments. While comprehensive training will be provided, a solid understanding of IT systems and previous experience in a contact centre or customer-facing role are essential.
The office is conveniently located just 2 minutes away from Victoria train and tram station and 3 minutes away from Shudehill bus station. We offer state-of-the-art facilities, including a fully equipped gym, coffeehouse, as well as a shop and post office.
Working Hours:
* 37.5 hours per week on a rotational basis.
* First and second weeks: Monday – Friday, 9 am – 5 pm for training.
* Weekend working is required (1.5 weekends in 3 with pre-arranged lieu days during the week).
* After training, engage in diverse shift patterns, including:
Monday-Friday: 0900-1700, 1200-2000, 1400-2200.
Saturday-Sunday: 0900-1700, 1200-20.00.
Key Responsibilities:
* Manage inbound queries from customers, members, colleagues, and suppliers using various systems.
* Deliver exceptional customer experiences through multiple channels, including phone, email, social media, and letters.
* Utilize your initiative to determine the most appropriate approach for each case, escalating complex issues to other teams and senior colleagues.
* Identify opportunities to enhance Co-op\’s products, systems, and processes.
Qualifications and Experience:
* Customer service experience.
* Excellent communication skills.
* A commitment to delivering an outstanding level of customer service with every interaction.
* Exceptional attention to detail and accuracy.
* Ability to thrive in a fast-paced environment.
* Proficiency in general IT skills, including Microsoft Office Suite (Outlook, Word).
If you\’re ready to make a positive impact, provide exceptional service, and be a part of an exciting team, apply now to join us as a Customer Service Advisor. We look forward to welcoming you to our vibrant and dynamic workplace in the heart of Manchester City Centre.
Company information:
This contract vacancy is being advertised by Rullion Ltd
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion\’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Apply now
Related Jobs
- CBS Advisor – Retail
Manchester, Greater Manchester
Negotiable
CBS Advisor - Retail employer: Rullion
Contact Detail:
Rullion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CBS Advisor - Retail
✨Tip Number 1
Familiarise yourself with FCA regulations and guidelines. Understanding these will not only help you in the interview but also demonstrate your commitment to compliance, which is crucial for this role.
✨Tip Number 2
Highlight your customer service experience, especially in sensitive situations. Prepare examples of how you've provided empathetic support in previous roles, as this will resonate well with the hiring team.
✨Tip Number 3
Research the company culture at Rullion and their approach to customer care. Being able to articulate how your values align with theirs can set you apart from other candidates.
✨Tip Number 4
Prepare questions that show your interest in the role and the team dynamics. Asking insightful questions during the interview can demonstrate your enthusiasm and help you make a positive impression.
We think you need these skills to ace CBS Advisor - Retail
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the CBS Advisor position. Highlight your relevant experience in customer service and FCA-regulated environments in your application.
Tailor Your CV: Customise your CV to reflect your experience in financial services and customer support. Emphasise your empathy and professionalism, as these are key traits for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others during difficult times. Mention specific examples of how you've provided exceptional customer service in sensitive situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and complete.
How to prepare for a job interview at Rullion
✨Show Your Empathy
In this role, empathy is key. Be prepared to share examples from your past experiences where you demonstrated compassion and understanding, especially in sensitive situations.
✨Highlight FCA Experience
Since the position requires FCA-regulated experience, make sure to discuss your previous roles in financial services. Be specific about your responsibilities and how they relate to compliance and customer service.
✨Demonstrate Customer Service Skills
Prepare to talk about your customer service background. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you handled challenging customer interactions.
✨Understand Data Protection Regulations
Familiarise yourself with data protection regulations relevant to the role. Be ready to discuss how you have ensured compliance in previous positions, as this will show your awareness of the importance of handling sensitive information.
