Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage maintenance contracts, respond to customer queries, and support engineers with administrative tasks.
- Company: Join Rullion, a diverse company committed to equal opportunities and a supportive work environment.
- Benefits: Enjoy flexible working options, training opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth while making a real impact.
- Qualifications: No specific degree required; just bring your office experience and strong communication skills.
- Other info: Ideal for those who thrive in a busy environment and enjoy helping others.
The predicted salary is between 24000 - 36000 £ per year.
Main Tasks and Responsibilities
- To carry out all associated administration and monitoring of maintenance contracts and services provided by manufacturers and third party service providers. This will include obtaining quotes for renewals, reviewing jobs and identifying any ongoing service failures that could impact the ES service.
- Raise orders for parts and repairs, validating goods received against invoices and rectifying any discrepancies. The position will goods receipt orders on SAP and update the local stock management system.
- Respond to customer enquiries regarding pass through costs ensuring that information is accurate and promptly provided.
- To parcel and dispatch equipment when required.
- Administration of the internal and customer asset registers by following processes to commission, update and remove assets when required. Monitor manufacturers communications that identify any obsolete equipment and update the register appropriately.
- Provide the customer notification of equipment that will permanently be removed from service and where necessary liaise with stakeholders to arrange for equipment collection.
- Keep staff training records up to date and support the management team by obtaining training costs and arranging any authorised training.
- Monitor customer satisfaction by conducting regular customer satisfaction surveys and collating the data to be presented when required by the customer or management team.
- To provide Helpdesk services to agreed contractual requirements. Prioritising jobs for engineers based on the customer's needs and regularly following up on jobs to provide accurate feedback.
- Support the engineers by updating planned preventative maintenance jobs and generating reports that will be presented to the customer after site visits have been completed.
- To be the first point of contact for customer Pre Purchase Questionnaire (PAQ) review requests and be responsible for updating PAQ records.
Qualifications/Experience
- Experience of working in a busy office environment.
- Basic commercial/financial awareness.
- Good communication skills both verbal and written, with the ability to deal with customers and staff at all levels.
- A good degree of computer literacy and knowledge as it relates to Office software and bespoke service management packages.
- Must be able to work with people of diverse cultural backgrounds.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Technical Administrator employer: Rullion Managed Services
Contact Detail:
Rullion Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Administrator
✨Tip Number 1
Familiarise yourself with SAP and any relevant stock management systems. Since you'll be handling orders and validating goods, having a solid understanding of these tools will give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills. As a Technical Administrator, you'll be the first point of contact for customer inquiries, so demonstrating your ability to communicate effectively and handle queries will be crucial.
✨Tip Number 3
Prepare to discuss your experience in monitoring and managing maintenance contracts. Be ready to share specific examples of how you've handled similar responsibilities in the past, as this will show your capability for the role.
✨Tip Number 4
Highlight your organisational skills. The role involves keeping track of various administrative tasks, so showcasing your ability to manage multiple priorities and maintain accurate records will be beneficial.
We think you need these skills to ace Technical Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any previous roles where you managed contracts, handled customer enquiries, or worked with inventory systems like SAP.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Technical Administrator position. Mention specific tasks from the job description that excite you and how your skills align with those responsibilities.
Showcase Communication Skills: Since good communication is key for this role, provide examples in your application of how you've effectively communicated with customers and colleagues in past positions. Highlight any experience with customer satisfaction surveys or feedback processes.
Highlight Technical Proficiency: Demonstrate your computer literacy by mentioning specific software you are familiar with, especially any bespoke service management packages. If you have experience with Office software, be sure to include that as well.
How to prepare for a job interview at Rullion Managed Services
✨Know Your Responsibilities
Familiarise yourself with the main tasks and responsibilities of a Technical Administrator. Be prepared to discuss how your previous experience aligns with these duties, such as managing maintenance contracts and handling customer enquiries.
✨Demonstrate Communication Skills
Since good communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or colleagues in past roles, especially in resolving issues or providing updates.
✨Showcase Your Technical Proficiency
Highlight your computer literacy and experience with software relevant to the role, like SAP or service management packages. Be ready to discuss how you've used technology to improve processes or manage data effectively.
✨Emphasise Customer Satisfaction
Prepare to talk about your approach to monitoring customer satisfaction. Share any experiences where you conducted surveys or gathered feedback, and how you used that information to enhance service delivery.
