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- Tasks: Make outbound calls to support clients through sensitive conversations.
- Company: Join Rullion, a family-owned recruitment company with a focus on building lasting relationships.
- Benefits: Enjoy remote work flexibility and weekly pay at £12.60 per hour.
- Why this job: Make a real difference while developing your communication skills in a compassionate environment.
- Qualifications: Excellent communication, active listening, and attention to detail are essential.
- Other info: This role is within a regulated environment, requiring compliance with GDPR and SRA rules.
Overview
Outbound Customer Services Advisor
Location: Remote, UK based – offices based in Bristol & Manchester
Salary: £12.60 per hour (weekly pay)
Job Type: 6 months (possibility to extend)
Background Checks: DBS and Basic Credit Check Required
The role involves supporting individuals following bereavement, making outbound calls, providing guidance on next steps, and determining the likelihood of Probate being required. Handling sensitive conversations with care and professionalism is essential, as is achieving performance targets to ensure successful outcomes for clients. This position operates within a regulated environment, requiring strict compliance with GDPR and Solicitor\’s Regulation Authority (SRA) rules.
Responsibilities
- Making outbound calls to clients and providing support as per agreed call structures.
- Delivering a sensitive, structured, and compassionate approach to client conversations.
- Recognising when to escalate complex cases for further guidance.
- Meeting personal and team targets to help the business achieve its objectives.
- Ensuring compliance with regulatory standards while creating a positive client experience.
- Contacting clients referred by B2B partners and providing service in line with individual agreements.
- Accurately recording notes in the case management system.
- Adapting communication styles to meet the diverse needs of clients.
- Working in a fast-paced, target-driven environment while maintaining high-quality service standards.
What We\\\’re Looking For
- Excellent Communication Skills: Ability to engage with clients in a clear, empathetic, and professional manner.
- Experience in a Call Centre Environment: Ideally within a regulated business.
- Strong Active Listening Skills: Ability to sensitively understand client needs and build rapport.
- Attention to Detail: Ensuring accuracy in client documentation and adherence to compliance requirements.
- Ability to Work Under Pressure: Managing multiple targets while maintaining high service levels.
- Adaptability & Multitasking: Thriving in a high-volume, customer-focused environment.
- Empathy: Demonstrating understanding and compassion in client interactions.
If you are an empathetic, resilient, and customer-focused professional looking to make a difference, we\’d love to hear from you!
Company information
This contract vacancy is being advertised by Rullion Ltd
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion\\\’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
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Customer Service Advisor - Regulated employer: Rullion Managed Services
Contact Detail:
Rullion Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Regulated
✨Tip Number 1
Familiarise yourself with the regulations surrounding customer service in a sensitive environment. Understanding GDPR and SRA rules will not only help you in the role but also show us that you're serious about compliance.
✨Tip Number 2
Practice your active listening skills. In this role, you'll need to engage with clients empathetically, so consider role-playing scenarios with friends or family to enhance your ability to respond sensitively.
✨Tip Number 3
Research common challenges faced by clients dealing with bereavement. This knowledge will help you approach conversations with compassion and understanding, making you a more effective advisor.
✨Tip Number 4
Prepare for a fast-paced environment by honing your multitasking abilities. Try managing multiple tasks at once in your daily life to build your capacity to handle various client needs simultaneously.
We think you need these skills to ace Customer Service Advisor - Regulated
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in regulated environments. Emphasise skills like empathy, communication, and active listening, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the sensitive nature of the role. Mention specific experiences where you've handled difficult conversations or provided support to clients in challenging situations.
Highlight Compliance Awareness: Since the role requires strict adherence to GDPR and SRA rules, include any relevant experience you have with compliance in your application. This could be from previous jobs or training you've undertaken.
Showcase Your Adaptability: In your application, provide examples of how you've successfully managed multiple tasks under pressure. This will demonstrate your ability to thrive in a fast-paced, target-driven environment.
How to prepare for a job interview at Rullion Managed Services
✨Show Empathy and Understanding
Given the sensitive nature of the role, it's crucial to demonstrate your ability to empathise with clients. Prepare examples from your past experiences where you handled difficult conversations with care and compassion.
✨Highlight Your Communication Skills
Effective communication is key in this position. Be ready to discuss how you've successfully engaged with clients in previous roles, especially in a call centre environment. Use clear and professional language during the interview.
✨Demonstrate Attention to Detail
Since the role requires strict compliance with regulations, be prepared to talk about how you ensure accuracy in documentation and adherence to compliance standards. Mention any relevant experiences that showcase your meticulousness.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and multitask. Think of scenarios where you met targets while maintaining high service levels, and be ready to explain your thought process and actions taken.
