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- Tasks: Manage service contracts, process orders, and ensure customer satisfaction.
- Company: Join a leading digital industries company focused on customer service excellence.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be the frontline hero for customers, solving problems and making an impact.
- Qualifications: Strong communication skills and a knack for organisation are essential.
- Other info: Diversity is celebrated here; everyone is welcome to apply!
The predicted salary is between 36000 - 60000 £ per year.
Digital Industries (DI) Customer Services (CS) Service Co-ordination Senior Contracts Administrator. Reporting to Service Coordination Manager in Manchester and responsible for processing Response, (SUS) Software Update Services and (SP) Solution Partner contracts. The Co-ordination team is the front line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements. Key responsibilities as follows: Order Processing for all service contracts. Renewal and Service Credit Quotations for all CS Contracts. Commercial activities inclusive of payment terms reviews, invoice queries & credit checks and creation of new accounts and monthly reporting. Manages all Response Contract documentation, and manages filing system within the network. Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA. Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements. Generates monthly Service Credits statements inline with customer and engineer requirements. Updating of EQMS procedures. Supporting and training contract administrators and coordinators on contract activities. Creating a service ticket in the designated ticketing system. Ensuring the compliance with the relevant KPI targets. Escalate issues to the applicable Manager according to defined parameters. Ensures a high quality standard of the contract / rota / iBase / customer data base entries. Providing support to other DI Businesses for contract activities. Monitor customer satisfaction requirements.Key competencies: Excellent interpersonal skills, in particular telephone skills, are essential. Excellent communication skills with the ability to communicate with managers and customers. Exceptional organisational skills with the ability to prioritise tasks. An understanding, appreciation and experience of providing high level customer service. An ability to be innovative and address problems with creative solutions. The ability to work within a team or on own initiative in a high pressured environment.Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
Contract Administrator employer: Rullion Managed Services
Contact Detail:
Rullion Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as ticketing systems and EQMS procedures. Being able to demonstrate your proficiency with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service experience, especially in high-pressure environments. Prepare examples of how you've successfully managed customer expectations or resolved issues quickly, as this aligns closely with the role's responsibilities.
✨Tip Number 3
Research the company’s values and recent projects within the Digital Industries sector. Showing that you understand their mission and how you can contribute will demonstrate your genuine interest in the position.
✨Tip Number 4
Practice your communication skills, particularly over the phone. Since excellent telephone skills are essential for this role, consider role-playing scenarios where you handle customer inquiries or issues to build your confidence.
We think you need these skills to ace Contract Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Contract Administrator. Focus on your order processing, customer service, and organisational skills.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key competencies mentioned in the job description. Use examples from your past experiences to demonstrate your excellent interpersonal and communication skills.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed contracts or provided customer service. Mention specific achievements that showcase your ability to meet contractual obligations and handle customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing documentation and contracts.
How to prepare for a job interview at Rullion Managed Services
✨Showcase Your Interpersonal Skills
As a Contract Administrator, you'll be the front line for customer interactions. Make sure to demonstrate your excellent telephone and communication skills during the interview. Practice active listening and be prepared to discuss how you've effectively communicated with both customers and managers in past roles.
✨Highlight Your Organisational Abilities
This role requires exceptional organisational skills. Be ready to share examples of how you've prioritised tasks and managed multiple responsibilities in a high-pressure environment. Discuss any tools or methods you use to stay organised and ensure deadlines are met.
✨Demonstrate Problem-Solving Skills
The ability to address problems creatively is crucial for this position. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. Highlight any innovative solutions you implemented that improved customer satisfaction or streamlined processes.
✨Familiarise Yourself with Relevant KPIs
Understanding key performance indicators (KPIs) related to customer service and contract management will set you apart. Research common KPIs in the industry and be ready to discuss how you have met or exceeded these targets in your previous positions.
