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- Tasks: Engage with residents, manage queries, and ensure smooth project execution.
- Company: Join Rullion, a family-owned business dedicated to exceptional candidate experiences since 1978.
- Benefits: Gain valuable experience in energy efficiency while making a real impact on communities.
- Why this job: Be the voice for residents and enhance their journey in green funding projects.
- Qualifications: Strong communication skills and a full UK driving license are essential.
- Other info: Opportunity to master stakeholder management and learn about energy efficiency technologies.
The predicted salary is between 30000 - 42000 £ per year.
Overview Business Unit: Residential Department: Green Funding Solutions Reports to: Site Manager Purpose: Support delivery of green funding projects by liaising with residents, ensuring excellent customer experience, and facilitating smooth project execution.Key Responsibilities Resident Engagement: Organize and attend site visits during surveys/installations. Act as the primary point of contact for residents, explaining project requirements and next steps. Educate residents about technical measures such as insulation, solar panels, or heat pumps. Issue Management: Address resident queries and escalate issues to relevant teams (e.g., Operations, Contractors). Coordinate resolution of faults and ensure robust solutions are implemented. Communication & Reporting: Maintain strong relationships with stakeholders (e.g., housing associations, contractors). Provide regular updates and reports to Site Managers on visit outcomes and operational issues. Manage resident communications, including induction sessions and notification letters. Compliance & Coordination: Ensure project compliance with government (BEIS) and local authority regulations. Input data and track project timelines using internal systems. Customer Experience: Contribute to improving customer satisfaction (NPS) by enhancing the overall resident journey.Decision-Making Scope Recommend strategies to senior stakeholders to improve project KPIs and customer satisfaction. Manage compliance stages and escalate issues when necessary to ensure smooth project delivery.Required Skills & Qualifications Strong relationship-building and communication skills. Experience managing heavy workloads and coordinating multiple stakeholders. Problem-solving ability and strategic thinking. Understanding of construction and energy efficiency projects. Essential: Full UK driving license. CSCS qualification (construction industry certification).Development Opportunities Mastery of stakeholder management for diverse projects. In-depth knowledge of energy efficiency technologies, ECO schemes, and compliance requirements. Enhanced understanding of customer journey touchpoints in green funding initiatives.This role offers a chance to make a meaningful impact by improving energy efficiency and supporting vulnerable customers. This vacancy is being advertised by Rullion Ltd acting as an employment business. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.MWarren Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
Resident Liaison Officer employer: Rullion Limited
Contact Detail:
Rullion Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarize yourself with green funding projects and energy efficiency technologies. Understanding the basics of insulation, solar panels, and heat pumps will help you communicate effectively with residents and stakeholders.
✨Tip Number 2
Develop your relationship-building skills. Since this role involves liaising with residents and various stakeholders, practice active listening and empathy to enhance your communication and engagement strategies.
✨Tip Number 3
Gain experience in managing multiple tasks and stakeholders simultaneously. Consider volunteering for community projects or internships that require coordination and problem-solving to showcase your ability to handle heavy workloads.
✨Tip Number 4
Stay updated on government regulations and compliance requirements related to energy efficiency. This knowledge will not only help you in the role but also demonstrate your commitment to the field during interviews.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in resident engagement, project management, and communication. Use specific examples that demonstrate your problem-solving abilities and relationship-building skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for green funding projects and your understanding of energy efficiency technologies. Mention how you can enhance the customer experience and contribute to project success.
Highlight Relevant Qualifications: Make sure to clearly state your qualifications, such as your full UK driving license and CSCS certification. These are essential for the role and should be prominently featured in your application.
How to prepare for a job interview at Rullion Limited
✨Show Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to explain complex concepts clearly and engage with residents effectively during the interview.
✨Highlight Your Problem-Solving Experience
Discuss specific examples where you've successfully resolved issues or managed conflicts. This will showcase your problem-solving skills and strategic thinking, which are essential for this role.
✨Demonstrate Your Knowledge of Energy Efficiency
Familiarize yourself with energy efficiency technologies and government regulations related to green funding projects. Showing that you understand these topics will impress the interviewers and show your commitment to the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company's approach to resident engagement and project execution. This shows your interest in the role and helps you assess if the company aligns with your values.
