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- Tasks: Gather customer data, improve processes, and resolve queries while ensuring compliance.
- Company: Join Rullion, a diverse company committed to equal opportunities.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Enhance your analytical skills and make a real impact on customer service.
- Qualifications: Strong analytical skills, customer service experience, and proficiency in Excel required.
- Other info: Temporary position based in Solihull with a focus on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
We have a current opportunity for a Industry Data Management – Analyst on a temporary basis. The position will be based in Solihul Key Responsibilities: Customer Insights: Gather customer data and gain valuable insights into customer needs, enhancing service delivery. Process Improvement: Participate in reviewing and adapting internal processes in response to changes, implementing new work approaches to improve efficiency. Continuous Improvement: Drive internal process and procedural improvements to streamline operations and increase effectiveness. Effective Planning: Demonstrate strong organisational skills, ensuring smooth workflow and meeting deadlines. Health & Safety Compliance: Ensure adherence to company Health & Safety and DSE policies. Regulatory Compliance: Ensure all actions and behaviours comply with regulations, always treating customers fairly. Customer Query Resolution: Investigate and respond to complex customer queries, liaising with relevant stakeholders to provide timely and effective resolutions. Data Quality: Amend data errors, address process exceptions, and provide feedback to front-line teams to improve data quality. Transaction Processing: Manage complex transactions across various functional areas to ensure accurate information processing. Workload Management: Provide regular updates on progress and manage workload priorities to ensure performance standards are met. Policy Awareness: Stay updated on industry trends and company policies, identifying areas for improvement and suggesting enhancements to local working practices. Process Failure Support: Assist in resolving process failures where data flows have failed to load, ensuring all relevant information is updated. Stakeholder Communication: Foster strong communication with key stakeholders to ensure seamless operations. Essential Skills & Experience: Strong analytical and numerical skills, with an ability to identify discrepancies in data. Excellent interpersonal and communication skills, ensuring positive customer interactions and effective collaboration. Effective prioritisation and organisational skills, with a strong focus on customer service. Proven experience in customer service and a customer-focused mindset. Proficient in IT applications, especially Excel, to manage and analyse data. A minimum of 6-12 months’ experience in a similar role. Desirable Skills & Experience: Experience within the energy sector would be advantageous, though not essential.Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
Industry Data Management - Analyst employer: Rullion Limited
Contact Detail:
Rullion Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Industry Data Management - Analyst
✨Tip Number 1
Familiarize yourself with the energy sector, even if it's not a requirement. Understanding industry-specific challenges and trends can give you an edge during discussions.
✨Tip Number 2
Brush up on your Excel skills! Since data management is key for this role, being proficient in Excel will help you stand out as a candidate who can effectively manage and analyze data.
✨Tip Number 3
Prepare examples of how you've improved processes in previous roles. Being able to demonstrate your experience in process improvement will show that you're proactive and results-oriented.
✨Tip Number 4
Highlight your customer service experience. This role emphasizes positive customer interactions, so be ready to discuss how you've successfully resolved customer queries in the past.
We think you need these skills to ace Industry Data Management - Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Industry Data Management - Analyst position. Make sure you understand the key responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your analytical skills and any previous experience in customer service or data management. Use specific examples to demonstrate how you've successfully handled similar tasks in the past.
Showcase Your Skills: Make sure to mention your proficiency in IT applications, especially Excel. Provide examples of how you've used these tools to manage and analyze data effectively in previous roles.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements of the job. Discuss your customer-focused mindset and how you can contribute to process improvements and effective stakeholder communication.
How to prepare for a job interview at Rullion Limited
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used your analytical skills to identify discrepancies in data. Highlight any tools or methods you used to gather insights and how they improved service delivery.
✨Demonstrate Customer Service Experience
Since the role emphasizes a customer-focused mindset, share experiences that showcase your ability to handle complex customer queries effectively. Discuss how you ensured positive interactions and resolved issues promptly.
✨Highlight Process Improvement Initiatives
Talk about any past experiences where you participated in reviewing or adapting internal processes. Be ready to explain how your contributions led to increased efficiency or streamlined operations.
✨Prepare for Stakeholder Communication Scenarios
Expect questions about how you would communicate with key stakeholders. Prepare examples of how you've fostered strong communication in previous roles to ensure seamless operations and effective collaboration.
