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- Tasks: Assist customers with queries via phone, email, and social media.
- Company: Join Rullion Ltd, a family-owned recruitment company since 1978, connecting talent with diverse clients.
- Benefits: Enjoy weekly pay, a gym, coffeehouse, and flexible working hours.
- Why this job: Be part of a vibrant team in Manchester, making a positive impact on customer experiences.
- Qualifications: Customer service experience and strong IT skills are essential.
- Other info: Office located just minutes from public transport; training provided.
Customer Service Advisor – Retail
Pay Rate: £12.60 per hour (weekly pay)
Contract Length: 3 months (possibility to be extended)
Start Date: Monday 4th August 2025
Location: Manchester City Centre (Office-Based)
Background Checks: DBS and Basic Credit Check Required
Join our client in Manchester as a Customer Service Advisor and become an integral part of their dynamic team in central Manchester. In this role, you will provide customer support across the Membership & Ecommerce/Food departments. Comprehensive training will be provided, but a solid understanding of IT systems and previous experience in a contact centre or customer-facing role are essential.
The office is conveniently located just 2 minutes from Victoria train and tram station and 3 minutes from Shudehill bus station. Facilities include a fully equipped gym, coffeehouse, shop, and post office.
Working Hours:
- 37.5 hours per week on a rotational basis.
- First and second weeks: Monday – Friday, 9 am – 5 pm for training.
- Weekend work is required (1.5 weekends in 3 with pre-arranged lieu days during the week).
- After training, shift patterns include: Monday-Friday 0900-1700, 1200-2000, 1400-2200; Saturday-Sunday 0900-1700, 1200-2000.
Key Responsibilities:
- Manage inbound queries from customers, members, colleagues, and suppliers via various systems.
- Deliver excellent customer experiences through phone, email, social media, and letters.
- Use initiative to determine the best approach for each case, escalating complex issues as needed.
- Identify opportunities to improve products, systems, and processes.
Qualifications and Experience:
- Customer service experience.
- Excellent communication skills.
- Commitment to high-quality customer service.
- Attention to detail and accuracy.
- Ability to work in a fast-paced environment.
- Proficiency in IT, including Microsoft Office Suite (Outlook, Word).
If you\’re ready to make a positive impact and join an exciting team, apply now to become a Customer Service Advisor. We look forward to welcoming you to our vibrant workplace in Manchester City Centre.
Company information:
This vacancy is advertised by Rullion Ltd, a family-owned business since 1978, known for connecting exceptional candidates with diverse clients, from large brands to SMEs and startups. Rullion values diversity and is committed to equal opportunities for all.
Rullion is a forward-thinking recruitment company offering a wide range of talent consultancy services to a diverse client base. We celebrate diversity and are committed to ensuring equal opportunities for both employees and applicants.
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CBS Advisor - Retail employer: Rullion Limited
Contact Detail:
Rullion Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CBS Advisor - Retail
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what they stand for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries through various channels like phone, email, and social media. Practising common scenarios can help you feel more confident when discussing your experience.
✨Tip Number 3
Since the role requires proficiency in IT systems, make sure you're comfortable using Microsoft Office Suite. You might want to explore online tutorials or resources to enhance your skills before the interview.
✨Tip Number 4
Prepare to discuss how you've handled challenging customer situations in the past. Think of specific examples that demonstrate your problem-solving abilities and commitment to high-quality customer service.
We think you need these skills to ace CBS Advisor - Retail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your proficiency in IT systems and any previous roles in contact centres or customer-facing positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've delivered excellent customer experiences in the past and how you can contribute to the team.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication skills, attention to detail, and the ability to work in a fast-paced environment. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rullion Limited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate IT Proficiency
Since a solid understanding of IT systems is essential, brush up on your knowledge of Microsoft Office Suite. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer queries. Practice responding to hypothetical scenarios where you need to use your initiative to resolve issues effectively.
✨Research the Company and Role
Familiarise yourself with the company’s values and the specifics of the Customer Service Advisor role. Understanding their approach to customer service will help you align your answers with what they are looking for.
