At a Glance
- Tasks: Deliver top-notch customer service via phone, chat, and email while resolving inquiries.
- Company: Join Ruggable, a fast-growing e-commerce brand revolutionising home décor.
- Benefits: Enjoy a competitive salary, flexible shifts, and a supportive team environment.
- Other info: Remote role based in the UK with great career growth opportunities.
- Why this job: Be the voice of Ruggable and help customers live vibrantly with our unique products.
- Qualifications: Fluent in English and German, with excellent communication skills and a passion for helping others.
The predicted salary is between 40500 - 49500 £ per year.
About Ruggable: Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function.
Job Summary: Ruggable is looking for a full-time Contract Consumer Care Representative to join our international team to cover a maternity leave! This individual will act as the voice of Ruggable, interacting with our European customers in English and German primarily via phone, WhatsApp and email. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with highly engaged teams.
What You’ll Do:
- Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email.
- Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc.
- Act as a product expert, maintaining a well-rounded understanding of our website, features, stockists and products.
- Communicate with management to escalate problems and recommend resolutions to better our consumer experience.
- Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team.
What You’ll Need to Have:
- Required:
- Fluency in German and English.
- Physically based in the UK for the full length of contract.
- Excellent written and verbal communication.
- Passionate about helping others and finding solutions.
- Ability to resolve inbound inquiries across channels with high empathy and customer engagement.
- Ability to summarize and escalate issues quickly and concisely.
- Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel).
- Must be a team player.
- Self-starter and multi-tasker, while remaining responsible and detail-oriented.
- Willingness to work between flexible shift schedules to support live channels as needed.
- Preferred:
- Experience working in omnichannel CPG organizations.
- Familiarity with ecommerce and CRM platforms (Shopify, Zendesk), best practices and industry at large.
- Trilingual (English, German, French).
Details: Monday - Friday, 8:00 am - 5:00 pm BST ~1 year fixed term contract, remote (required to be based in the UK) £28,000 base salary.
At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.
Remote Customer Care Representative (English & German Speaking/UK Based) - FTC in Wychbold employer: Ruggable
Ruggable is an exceptional employer that fosters a collaborative and inclusive work culture, particularly in our Birmingham manufacturing facility. As a Manufacturing Manager, you will benefit from competitive compensation, opportunities for professional growth, and the chance to lead a dedicated team committed to operational excellence and continuous improvement. Join us in our mission to disrupt the home décor industry while being part of a supportive environment that values safety, quality, and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Care Representative (English & German Speaking/UK Based) - FTC in Wychbold
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ruggable.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ruggable. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Remote Customer Care Representative (English & German Speaking/UK Based) - FTC in Wychbold
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ruggable.
How to prepare for a job interview at Ruggable
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ruggable's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ruggable offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
