At a Glance
- Tasks: Be the friendly voice of Ruggable, helping customers via phone, chat, and email.
- Company: Join a fast-growing e-commerce brand with a mission to empower vibrant living.
- Benefits: Enjoy a competitive salary, flexible shifts, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth in a diverse and inclusive workplace.
- Why this job: Make a real difference in customer experiences while working remotely.
- Qualifications: Fluent in English and German, with a passion for helping others.
The predicted salary is between 40500 - 49500 £ per year.
About Ruggable: Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function.
Job Summary: Ruggable is looking for a full-time Contract Consumer Care Representative to join our international team to cover a maternity leave! This individual will act as the voice of Ruggable, interacting with our European customers in English and German primarily via phone, WhatsApp and email. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with highly engaged teams.
What You’ll Do:
- Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email.
- Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc.
- Act as a product expert, maintaining a well-rounded understanding of our website, features, stockists and products.
- Communicate with management to escalate problems and recommend resolutions to better our consumer experience.
- Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team.
What You’ll Need to Have:
- Required:
- Fluency in German and English.
- Physically based in the UK for the full length of contract.
- Excellent written and verbal communication.
- Passionate about helping others and finding solutions.
- Ability to resolve inbound inquiries across channels with high empathy and customer engagement.
- Ability to summarize and escalate issues quickly and concisely.
- Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel).
- Must be a team player.
- Self-starter and multi-tasker, while remaining responsible and detail-oriented.
- Willingness to work between flexible shift schedules to support live channels as needed.
- Preferred:
- Experience working in omnichannel CPG organizations.
- Familiarity with ecommerce and CRM platforms (Shopify, Zendesk), best practices and industry at large.
- Trilingual (English, German, French).
Details: Monday - Friday, 8:00 am - 5:00 pm BST ~1 year fixed term contract, remote (required to be based in the UK) £28,000 base salary. At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.
Locations
Remote Customer Care Representative (English & German Speaking/UK Based) - FTC in Ewell, Surrey employer: Ruggable
Ruggable is an exceptional employer that fosters a collaborative and inclusive work culture, particularly in our Birmingham manufacturing facility. As a Manufacturing Manager, you will benefit from competitive compensation, opportunities for professional growth, and the chance to lead a dedicated team committed to operational excellence and continuous improvement. Join us in our mission to disrupt the home décor industry while being part of a supportive environment that values safety, quality, and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Care Representative (English & German Speaking/UK Based) - FTC in Ewell, Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ruggable. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ruggable before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Care Representative (English & German Speaking/UK Based) - FTC in Ewell, Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ruggable:Your cover letter is your chance to shine! Tell us why you want to work at Ruggable specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ruggable!
How to prepare for a job interview at Ruggable
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
