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- Tasks: Support clients applying for housing and provide tailored advice on their needs.
- Company: Join Rugby Borough Council, a community-focused organisation committed to growth.
- Benefits: Enjoy 35 days leave, hybrid working, and professional development opportunities.
- Other info: Dynamic role with excellent career growth and additional perks like retail discounts.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Knowledge of housing legislation and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About the role
This role is a Fixed Term Contract with a 12 month duration. As our Housing Waiting List Officer you’ll work with clients who wish to apply to join the Council’s Housing Waiting List and provide support services across the Housing Advice and Benefits Team. You’ll be interviewing, learning housing needs and providing tailored advice to people that approach the Council for guidance on their housing situation, advising on eligibility for social and affordable housing under the Council’s Housing Allocation Policy and carrying out assessments of applications and investigations. Alongside this you’ll arrange for temporary accommodation when requested to by a Homelessness and Prevention Officer, assist clients who are required to move within temporary accommodation through the provision of removal and storage assistance and other duties.
About you
You’ll have a working knowledge of the legislation used for decision making regarding applications to join the Housing Waiting List – including Part VI of the Housing Act 1996 and an understanding of issues being faced by clients who are living in accommodation that does not meet their needs, are homeless or threatened with homelessness. This will be coupled with excellent listening and communication skills, experience of explaining complex issues, the ability to work effectively under pressure and prioritise, and the ability to work in partnership, network, influence, problem solve, overcome barriers and apply solution focused approaches. A Full Driving License and access to a vehicle is essential.
- 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
- Hybrid working up to 60%
- Annual leave purchase scheme
- Subsidised parking
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Extra Benefits including Retail Discounts, Cycle to Work scheme and more
Housing Waiting List Officer in Rugby employer: Rugby Borough Council
Contact Detail:
Rugby Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Waiting List Officer in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Rugby Borough Council. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interviews by brushing up on the Housing Act 1996 and the specific challenges faced by clients. We want you to show off your knowledge and passion for helping others – it’ll make you stand out!
✨Tip Number 3
Practice your listening and communication skills. Role-play with a friend or family member to get comfortable explaining complex issues clearly. This will help you shine during those crucial interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Waiting List Officer in Rugby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Waiting List Officer. We want to see how you can contribute to our mission at Rugby Borough Council!
Showcase Your Knowledge: Demonstrate your understanding of housing legislation, especially the Housing Act 1996. We’re looking for candidates who can navigate complex issues, so don’t hold back on sharing relevant examples from your past experiences.
Communicate Clearly: Use clear and concise language in your application. We appreciate excellent communication skills, so make sure your writing reflects that. Remember, we want to see how you explain complex issues simply!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Rugby Borough Council.
How to prepare for a job interview at Rugby Borough Council
✨Know Your Legislation
Make sure you brush up on the relevant legislation, especially Part VI of the Housing Act 1996. Being able to discuss how this impacts housing applications will show your understanding and readiness for the role.
✨Practice Active Listening
Since you'll be working closely with clients, practice your active listening skills. During the interview, demonstrate that you can listen carefully and respond thoughtfully to questions, as this is crucial for understanding clients' needs.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully navigated complex situations in the past. Highlight your ability to overcome barriers and apply solution-focused approaches, as these are key skills for a Housing Waiting List Officer.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to explain how you'd handle specific client situations. Think through potential challenges and how you would address them, showcasing your ability to prioritise and work under pressure.