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- Tasks: Assist customers with property repairs via phone, email, and in person.
- Company: Join a supportive team in the Property Repairs Service.
- Benefits: Enjoy 35 days leave, a generous pension scheme, and flexible working hours.
- Other info: Great opportunities for learning and career development await you!
- Why this job: Be a key player in delivering excellent customer service and problem-solving.
- Qualifications: Experience in social housing repairs and strong customer service skills required.
The predicted salary is between 25989 - 28142 £ per year.
£25,989 to £28,142 (Pay award pending). Full Time – 37 hours a week. Fixed Term Contract – 2 years.
About the role
This role is a Fixed Term Contract with a duration of 2 years. It is a varied and fast paced role where you’ll be an integral part of the Property Repairs Service. You’ll be responding to and dealing with customers over the phone, email and in person, administering repairs to their properties. You’ll be logging repair tickets, scheduling resources and liaising with Officers, Operatives and Contractors to deliver an effective and efficient service. Please note that this role is office based 5 days a week.
About you
This is a great opportunity for someone with experience of working within social housing repairs and maintenance or a related sector, especially if you have experience working with Gas and Electric that’s looking for an office-based customer focused role. Alongside this you’ll need experience dealing with customers both face to face, on the phone and by email, be able to work well under pressure and have extremely strong attention to detail whilst being able to work at pace. As a front‑line person who’s an ambassador for our Property Repairs Service you’ll be a great problem solver that can operate both with minimal supervision to identify issues and solutions and know when to and be able to get support from the wider team to ensure things are done right first time. Good MS Office skills are also needed and the ability to have a high level of accuracy with data and information. Experience of other IT systems such as Technology Forge and dynamic scheduling tools would be an advantage. If you enjoy customer interaction, are organised and pro‑active, have the ability to articulate a situation, and have a professional, personable, and adaptable style we would love to hear from you!
Benefits
- 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
- Generous Local Government Pension Scheme
- Flexi time scheme
- Annual leave purchase scheme
- Subsidised parking
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health & wellbeing
- Generous compassionate leave
- Extra Benefits including Retail Discounts, & Cycle to Work scheme and more
Customer Service and Resources Administrator in Rugby employer: Rugby Borough Council
Contact Detail:
Rugby Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Resources Administrator in Rugby
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the context of customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service and Resources Administrator in Rugby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service and Resources Administrator role. Highlight your experience in social housing repairs and customer service, as this will show us you’re the right fit for our team.
Show Off Your Skills: Don’t forget to mention your MS Office skills and any experience with IT systems like Technology Forge. We love seeing candidates who can demonstrate their technical abilities alongside their customer service expertise!
Be Personable: Since this role involves a lot of customer interaction, let your personality shine through in your application. We want to see how you articulate situations and solve problems, so share examples that showcase your communication style.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at Rugby Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing repairs and maintenance. Familiarise yourself with common issues that customers face and how to resolve them. This will show that you're not just interested in the role, but that you understand the challenges involved.
✨Practice Customer Interactions
Since this role involves a lot of customer interaction, practice how you would handle different scenarios. Think about how you would respond to a frustrated customer or how to explain a complex repair process clearly. Role-playing with a friend can help you feel more confident.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. You might be juggling multiple repair tickets at once, so having examples of how you've successfully organised your workload in the past will impress the interviewers.
✨Demonstrate Your Tech Savvy
Familiarise yourself with MS Office and any other IT systems mentioned in the job description, like Technology Forge. If you have experience with dynamic scheduling tools, be sure to highlight that. Showing that you're comfortable with technology will give you an edge.