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- Tasks: Assist customers with enquiries about services like refuse, council tax, and community safety.
- Company: Join Rugby Borough Council, a growing organisation focused on community and colleague development.
- Benefits: Enjoy 35 days annual leave, a generous pension scheme, and health support.
- Why this job: Make a positive impact in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and good communication skills are essential.
- Other info: Agile working options available after training, plus opportunities for personal growth.
The predicted salary is between 22000 - 25000 £ per year.
Customer Service Advisor
£25,989 - £28,142
Full time: 37 hours a week
Fixed Term Contract: 8 months
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country's fastest-growing boroughs and the people who make it thrive.
About the role
This role is a Fixed Term Contract with an 8 month duration. You’ll be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few. You will also be helping customers to access and pay for services via face to face, telephone and email customer channels. Agile working will be considered when fully trained.
About you
If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you. You’ll need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a Customer First attitude to working. Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential, as full training will be provided. You will need to be good at communicating with customers, primarily over the telephone but also through other channels, such as email and face to face and be able to deal with their enquiries efficiently. We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.
Benefits
- 35 days annual leave (including 8 Bank holidays and 3 extra days normally applied at Christmas)
- Generous Local Government Pension Scheme
- Subsidised Parking in selected locations
- Structured Induction Program
- Learning and Development opportunities and Future Leaders programmes
- Payment of professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health & wellbeing
- Generous compassionate leave
- Extra Benefits including Retail Discounts, Car Salary Sacrifice scheme and more
Customer Service Advisor - Fixed Term Contract in Rugby employer: Rugby Borough Council
Contact Detail:
Rugby Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Fixed Term Contract in Rugby
✨Tip Number 1
Get to know the company! Research Rugby Borough Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone, email, and face-to-face, it’s crucial to be clear and friendly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Rugby Borough Council.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor - Fixed Term Contract in Rugby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of a Customer Service Advisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: In your written application, emphasise any previous experience in customer service environments. Share specific examples of how you've effectively handled enquiries and provided support to customers, as this is key for us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us see your communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rugby Borough Council
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with the services provided by the council. Brush up on topics like refuse and recycling, council tax, and community safety. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers primarily over the phone, practice clear and concise communication. Role-play common customer scenarios with a friend or family member to build your confidence and ensure you can handle enquiries efficiently.
✨Show Your Customer First Attitude
During the interview, highlight your experience in customer service and how you prioritise customer satisfaction. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and thinking about how you can contribute to the council's goals.