At a Glance
- Tasks: Manage customer interactions and coordinate property repairs efficiently.
- Company: Join a supportive team in the social housing sector.
- Benefits: Enjoy 35 days leave, a generous pension scheme, and flexible working hours.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be a key player in improving community living through effective service.
- Qualifications: Experience in customer service and social housing repairs is essential.
The predicted salary is between 25989 - 28142 € per year.
£25,989 to £28,142 (Pay award pending). Full Time – 37 hours a week. Fixed Term Contract – 2 years.
About the role
This role is a Fixed Term Contract with a duration of 2 years. It is a varied and fast paced role where you’ll be an integral part of the Property Repairs Service. You’ll be responding to and dealing with customers over the phone, email and in person, administering repairs to their properties. You’ll be logging repair tickets, scheduling resources and liaising with Officers, Operatives and Contractors to deliver an effective and efficient service. Please note that this role is office based 5 days a week.
About you
This is a great opportunity for someone with experience of working within social housing repairs and maintenance or a related sector, especially if you have experience working with Gas and Electric that’s looking for an office-based customer focused role. Alongside this you’ll need experience dealing with customers both face to face, on the phone and by email, be able to work well under pressure and have extremely strong attention to detail whilst being able to work at pace. As a front‑line person who’s an ambassador for our Property Repairs Service you’ll be a great problem solver that can operate both with minimal supervision to identify issues and solutions and know when to and be able to get support from the wider team to ensure things are done right first time. Good MS Office skills are also needed and the ability to have a high level of accuracy with data and information. Experience of other IT systems such as Technology Forge and dynamic scheduling tools would be an advantage. If you enjoy customer interaction, are organised and pro‑active, have the ability to articulate a situation, and have a professional, personable, and adaptable style we would love to hear from you!
Benefits
- 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
- Generous Local Government Pension Scheme
- Flexi time scheme
- Annual leave purchase scheme
- Subsidised parking
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health
Customer Service and Resources Administrator employer: Rugby Borough Council
Join our dynamic team as a Customer Service and Resources Administrator, where you will play a vital role in delivering exceptional service within the Property Repairs Service. We pride ourselves on fostering a supportive work culture that values employee growth, offering extensive learning and development opportunities alongside generous benefits such as 35 days of leave and a Local Government Pension Scheme. Located in a vibrant community, this office-based role provides a unique chance to make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Resources Administrator
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the context of customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with answering common interview questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team. We can’t wait to see your application!
We think you need these skills to ace Customer Service and Resources Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service and Resources Administrator role. Highlight your experience in social housing repairs and customer service, as this will show us you’re the right fit for our team.
Show Off Your Skills:Don’t forget to mention your MS Office skills and any experience with IT systems like Technology Forge. We want to see how your skills can help us deliver an effective and efficient service!
Be Personable:Since this role involves a lot of customer interaction, let your personality shine through in your application. We love candidates who can articulate situations well and have a professional yet friendly style.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Rugby Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service and Resources Administrator role. Familiarise yourself with the responsibilities, especially around property repairs and customer interaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've successfully dealt with customers. Whether it’s resolving a complaint or providing excellent service, having specific anecdotes ready will demonstrate your capability and fit for the role.
✨Demonstrate Problem-Solving Abilities
As a front-line ambassador for the Property Repairs Service, you'll need to showcase your problem-solving skills. Think of situations where you identified issues and implemented solutions effectively. Be ready to discuss how you can handle challenges while working under pressure.
✨Brush Up on Your IT Skills
Good MS Office skills are essential for this role, so ensure you're comfortable with tools like Excel and Word. If you have experience with other IT systems like Technology Forge or dynamic scheduling tools, mention that too! Being tech-savvy will give you an edge in managing data accurately.
