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- Tasks: Assist customers with enquiries about council services via phone, email, and face-to-face.
- Company: Join Rugby Borough Council, a community-focused organisation committed to growth.
- Benefits: Enjoy 35 days annual leave, a generous pension scheme, and professional development opportunities.
- Why this job: Make a positive impact in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and strong communication skills are preferred.
- Other info: Agile working options available after training; supportive environment for personal growth.
The predicted salary is between 22000 - 25000 £ per year.
Customer Service Advisor
£25,989 - £28,142
Full time 37 hours a week
Fixed Term Contract 8 months
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country's fastest-growing boroughs and the people who make it thrive.
About The Role
This role is a Fixed Term Contract with an 8 month duration. You’ll be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few. You will also be helping customers to access and pay for services via face to face, telephone and email customer channels. Agile working will be considered when fully trained.
About You
If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you. You’ll need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a Customer First attitude to working. Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential, as full training will be provided. You will need to be good at communicating with customers, primarily over the telephone but also through other channels, such as email and face to face and be able to deal with their enquiries efficiently. We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.
Benefits
- 35 days annual leave (including 8 Bank holidays and 3 extra days normally applied at Christmas)
- Generous Local Government Pension Scheme
- Subsidised Parking in selected locations
- Structured Induction Program
- Learning and Development opportunities and Future Leaders programmes
- Payment of professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health
Customer Service Advisor - Fixed Term Contract employer: Rugby Borough Council
Contact Detail:
Rugby Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Fixed Term Contract
✨Tip Number 1
Get to know the company! Research Rugby Borough Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone, email, and face-to-face, it’s crucial to be clear and confident. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your customer-first attitude! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor - Fixed Term Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. We want to see how you can bring your customer service skills to the table, so don’t hold back on showcasing relevant examples!
Show Your Customer First Attitude: In your written application, emphasise your commitment to putting customers first. We love candidates who can demonstrate empathy and a proactive approach to solving customer issues, so let that shine through in your writing.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Rugby Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the types of enquiries you'll be handling, like refuse and recycling or council tax. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your 'Customer First' attitude and your ability to handle various communication channels effectively.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and communication. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.