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- Tasks: Assist customers with inquiries about services like refuse, council tax, and housing.
- Company: Join Rugby Borough Council, a thriving community-focused organisation dedicated to growth.
- Benefits: Enjoy 35 days annual leave, a generous pension scheme, and health support.
- Why this job: Make a positive impact in your community while developing your skills in a supportive environment.
- Qualifications: Experience in customer service is preferred; training will be provided.
- Other info: Agile working options available after training.
The predicted salary is between 21500 - 24000 £ per year.
Join to apply for the Customer Service Advisor role at Rugby Borough Council
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Join to apply for the Customer Service Advisor role at Rugby Borough Council
Full Time 37 hours a week
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Countrys fastest-growing boroughs and the people who make it thrive.
£25,183 – £27,269 Pay award pending
Full Time 37 hours a week
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Countrys fastest-growing boroughs and the people who make it thrive.
About The Role
You will be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few.
You will also be helping customers to access and pay for services face to face, via the telephone and email customer channels. Agile working will be considered when fully trained.
About You
If you have experience of working in a busy customer service environment and are computer literate, then we would like to hear from you.
Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential as full training will be provided.
You will need to be good at communicating with customers, primarily over the telephone but also through other channels such as email and face to face and be able to deal with their enquiries efficiently.
You will need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a Customer First attitude to working.
We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible and supportive way.
Benefits
- 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
- Generous Local Government Pension Scheme
- Annual leave purchase scheme
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health & wellbeing
- Generous compassionate leave
- Extra Benefits including Retail Discounts, Cycle to Work scheme and more
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Administrative and Support Services
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Customer Service Advisor employer: Rugby Borough Council
Contact Detail:
Rugby Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Rugby Borough Council's services and values. Understanding their commitment to community growth and wellbeing will help you align your responses during interviews, showcasing your enthusiasm for their mission.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling customer enquiries primarily via telephone, being articulate and clear in your speech will be crucial in making a positive impression.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences in customer service. Highlight how you've effectively resolved issues or improved customer satisfaction, as this will demonstrate your capability in a busy environment.
✨Tip Number 4
Show your willingness to learn about the council's various services. Expressing a proactive attitude towards developing your knowledge will indicate that you're ready to contribute positively to the team and support customers effectively.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight relevant experience in customer service and communication.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in busy customer service environments. Mention specific technologies or systems you have used, even if they differ from those listed in the job description.
Showcase Your Communication Skills: Since the role involves interacting with customers via various channels, provide examples of how you've effectively communicated in past roles. Use clear and concise language in your application to demonstrate your communication skills.
Express Your Commitment to Customer Service: Convey your 'Customer First' attitude in your application. Share instances where you went above and beyond to assist customers, showcasing your dedication to providing excellent service.
How to prepare for a job interview at Rugby Borough Council
✨Research Rugby Borough Council
Before your interview, take some time to learn about Rugby Borough Council's values, mission, and the services they provide. This will help you understand their community focus and demonstrate your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might encounter in this role, such as handling complaints or providing information. Prepare examples from your past experience that showcase your problem-solving skills and ability to communicate effectively.
✨Showcase Your Communication Skills
Since the role involves interacting with customers via phone, email, and face-to-face, be ready to demonstrate your communication skills during the interview. Practice clear and concise responses, and consider how you can convey empathy and support in your answers.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your enthusiasm for the role and the organisation. Inquire about training opportunities, team dynamics, or how the council measures success in customer service. This shows you're thinking about your future with them.
