This part-time administrator post sits in the Bereavement Services Team at Rugby Borough Council. The work centres on arranging burials, cremations and memorials for bereaved families, with confidential records and a front-facing service by phone and in person. The hours are 18.5 a week, Monday to Friday, and the role is fully site-based with no remote working. Applicants need previous administrative experience and must be comfortable supporting bereaved people in often stressful situations.
What the job involves
- Handle bereavement arrangements for burials, cremations and memorials sensitively and smoothly
- Handle documents and information with confidentiality and care
- Serve customers face to face and by telephone
What’s required
Experience
- Previous administrative experience
Skills & knowledge
- Excellent organisational and communication skills
- High level of accuracy and attention to detail
- Ability to prioritise workload in a fast-paced environment
- Empathy with a wide variety of people
- Discretion and care with confidential documents and information
- Customer focus in face-to-face and telephone contact
Other
- Comfort dealing with bereaved people in often stressful circumstances
What’s offered
- 35 days' leave including 8 bank holidays, pro rata
- Local Government Pension Scheme
- Annual leave purchase scheme
- Subsidised parking
- Structured induction, learning and development including Future Leaders programmes
- Payment of professional subscription for approved professionals
- Family friendly policies and generous compassionate leave
- Independent support for health and wellbeing
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Bereavement Services Administrator employer: Rugby Borough Council
Rugby Borough Council is an exceptional employer that prioritises both community impact and employee wellbeing. With a strong commitment to personal development, we offer extensive career opportunities, hybrid working options, and a supportive work culture that fosters growth and collaboration. Join us in making a meaningful difference in one of the UK's fastest-growing boroughs while enjoying generous benefits such as 35 days of leave, learning programmes, and family-friendly policies.
