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- Tasks: Help residents navigate benefits and provide compassionate support during challenging times.
- Company: Join a community-focused organisation dedicated to making a difference.
- Benefits: Enjoy 35 days annual leave, hybrid working, and generous pension schemes.
- Why this job: Make a real impact by helping others access vital financial support.
- Qualifications: Experience in processing benefits claims and excellent communication skills required.
- Other info: Flexible working hours and opportunities for professional development await you.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dedicated Benefits Officer to join our team. In this vital role, you will be on the front line, helping residents in our community navigate the benefits system and access the financial support they need. This isn’t just about processing forms - it’s about compassion, accuracy, and problem-solving. You will be using your skills to guide people through challenging times, ensuring they receive the correct support and helping to build a stronger, fairer community for everyone.
What you’ll do:
- Process Housing Benefit and Council Tax Reduction claims accurately and on time.
- Guide residents through the application process and provide clear, empathetic advice on their entitlements.
- Investigate and verify information to ensure all claims are correct and compliant with regulations.
- Collaborate with other teams and external agencies to resolve complex cases and provide comprehensive support.
- Maintain accurate records and a high standard of work in a fast-paced environment.
Qualifications:
- Experience of processing Housing Benefit, Council Tax Reduction claims and Discretionary Housing Payment applications.
- Knowledge in this area; ideally experience with Civica OpenRevenues and Workflow systems (training can be provided).
- Excellent communication and interpersonal skills, with a compassionate and professional approach.
- A keen eye for detail and the ability to work accurately with complex information.
- A natural problem-solver who can manage a varied workload and prioritise effectively.
- A commitment to helping people and a positive, can-do attitude.
Benefits:
- 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
- Generous Local Government Pension Scheme
- Hybrid working up to 60%
- Flexi time scheme
- Annual leave purchase scheme
- Subsidised parking
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health & wellbeing
- Generous compassionate leave
- Extra Benefits including Retail Discounts, Cycle to Work scheme and more
Benefits Officer employer: Rugby Borough Council
Contact Detail:
Rugby Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that Benefits Officer role.
✨Tip Number 2
Practice your interview skills! We can’t stress this enough. Mock interviews with friends or family can help us nail those tricky questions and show off our compassionate side when discussing how we’d support residents.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how we’ve tackled complex situations in the past. This will demonstrate our ability to handle the varied workload of a Benefits Officer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to build a stronger community.
We think you need these skills to ace Benefits Officer
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy shine through. We want to see how you can connect with residents and understand their needs. Share examples of how you've helped others in challenging situations.
Be Accurate and Detail-Oriented: Accuracy is key in this role, so make sure your application reflects that. Double-check for any typos or errors, and ensure all your information is correct. We appreciate a keen eye for detail!
Highlight Relevant Experience: If you've got experience with Housing Benefit or Council Tax Reduction claims, shout about it! We want to know how your background aligns with the role. Tailor your application to showcase your skills and knowledge in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Rugby Borough Council
✨Know Your Benefits Inside Out
Make sure you brush up on the specifics of Housing Benefit and Council Tax Reduction claims. Familiarise yourself with common issues residents face and how to resolve them. This will show your potential employer that you're not just knowledgeable, but also genuinely interested in helping the community.
✨Showcase Your Compassionate Side
During the interview, share examples of how you've helped others in challenging situations. Highlight your communication skills and your ability to empathise with people. This role is all about compassion, so let your personality shine through!
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've tackled complex problems. Think about how you approached these challenges and what the outcomes were. Employers want to see that you can think on your feet and find solutions under pressure.
✨Be Ready for Teamwork Questions
Since collaboration is key in this role, be prepared to talk about your experience working with other teams or agencies. Share how you’ve successfully resolved cases by working together, as this will illustrate your ability to contribute positively to a team environment.