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- Tasks: Support community wellbeing by managing benefits and assisting residents.
- Company: Rugby Borough Council, focused on community and colleague growth.
- Benefits: Competitive salary, full-time hours, and personal development opportunities.
- Why this job: Make a positive impact in a fast-growing borough while developing your career.
- Qualifications: Strong communication skills and proficiency in relevant software packages.
- Other info: Join a supportive team dedicated to making a difference.
The predicted salary is between 28000 - 38000 £ per year.
Join to apply for the Benefits Officer role at Rugby Borough Council
Pay range
This range is provided by Rugby Borough Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About the role
We\’re looking for a dedicated Benefits Officer to join our team. In this vital role, you\’ll be on the front line, helping residents in our community navigate the benefits system and access the financial support they need.
This isn\’t just about processing forms—it\’s about compassion, accuracy, and problem-solving. You\’ll be using your skills to guide people through challenging times, ensuring they receive the correct support and helping to build a stronger, fairer community for everyone.
What you\’ll do:
- Process Housing Benefit and Council Tax Reduction claims accurately and on time.
- Guide residents through the application process and provide clear, empathetic advice on their entitlements.
- Investigate and verify information to ensure all claims are correct and compliant with regulations.
- Collaborate with other teams and external agencies to resolve complex cases and provide comprehensive support.
- Maintain accurate records and a high standard of work in a fast-paced environment.
About you
- Experience processing Housing Benefit, Council Tax Reduction claims and Discretionary Housing Payment applications.
- Knowledge in this area, ideally with experience using Civica OpenRevenues and Workflow systems (training can be provided).
- Excellent communication and interpersonal skills, with a compassionate and professional approach.
- A keen eye for detail and the ability to work accurately with complex information.
- A natural problem-solver who can manage a varied workload and prioritize effectively.
- A commitment to helping people and a positive, can-do attitude.
Benefits and working conditions
- 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
- Hybrid working up to 60%
- Annual leave purchase scheme
- Subsidised parking
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Extra Benefits including Retail Discounts, Cycle to Work scheme and more
Additional details
Seniority level: Associate
Employment type: Full-time
Job function: Administrative / Government Administration
Location: Rugby, England, United Kingdom
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Benefits Officer employer: Rugby Borough Council
Contact Detail:
Rugby Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Officer
✨Tip Number 1
Research the organisation and its values before your interview. Knowing about Rugby Borough Council's commitment to community and colleague growth will help you connect your skills to their mission.
✨Tip Number 2
Practice your soft skills! As a Benefits Officer, you'll need to communicate effectively and empathise with others. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare questions to ask during the interview. This shows your interest in the role and helps you determine if the organisation is the right fit for you. Think about what you want to know about their approach to wellbeing and personal development.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Benefits Officer role.
We think you need these skills to ace Benefits Officer
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you fully understand the Benefits Officer role. Check out the job description and highlight the key skills and software proficiencies needed. This will help us tailor your application to what we're looking for!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your experiences and how they relate to the role, especially any soft skills that show your commitment to community and colleague growth.
Keep it Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for specific examples of your skills and experiences that match the job description.
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the best way for us to receive your details and ensures you’re considered for the Benefits Officer position. Plus, it’s super easy!
How to prepare for a job interview at Rugby Borough Council
✨Know Your Benefits Inside Out
As a Benefits Officer, you'll need to be well-versed in various benefits systems and policies. Make sure you research the specific benefits offered by Rugby Borough Council and understand how they impact the community. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Soft Skills
Soft skills like empathy, communication, and problem-solving are crucial for this position. Prepare examples from your past experiences where you've successfully used these skills to help others. This will show the interviewers that you can connect with people and handle sensitive situations effectively.
✨Familiarise Yourself with Relevant Software
Being proficient in software packages relevant to benefits administration is key. Brush up on any specific tools mentioned in the job description, and if possible, practice using them before the interview. This will not only boost your confidence but also show that you're proactive and ready to hit the ground running.
✨Prepare Thoughtful Questions
Interviews are a two-way street, so come prepared with insightful questions about the role and the organisation. Ask about their approach to community wellbeing or how they support employee development. This shows that you're genuinely interested in contributing to their mission and helps you assess if it's the right fit for you.
