At a Glance
- Tasks: Coordinate warehouse operations and provide top-notch customer support in a fast-paced environment.
- Company: Join Rug Couture Limited, a growing e-commerce flooring company with a friendly team.
- Benefits: Competitive pay, company pension, free on-site parking, and opportunities for growth.
- Other info: Full training provided and a chance to develop as the company expands.
- Why this job: Make a real impact in a dynamic role that combines logistics and customer communication.
- Qualifications: Organised, computer-savvy, and excellent at communicating with customers.
The predicted salary is between 24420 - 40898 £ per year.
Warehouse & Customer Support Coordinator (Full-Time, 9–5)
Location: Oldbury, West Midlands (on-site) Company: Rug Couture Limited Pay: £12.21 per hour (with review after 3 months) Hours: Full-time, 9:00am – 5:00pm, Monday to Friday Start: ASAP
About Us
Rug Couture Limited has been creating made-to-order rugs since 2006. With two established brands – and – we\'re entering an exciting period of growth. Our goal is to become one of the world\'s leading e-commerce flooring companies within the next two years.
We\'re a small, ambitious, and friendly team, looking for a highly organised, confident, and computer-savvy individual who enjoys working in a fast-paced environment where every detail matters.
The Role
This is a full-time, hands-on position combining warehouse operations, sample management, and proactive customer communication. You\'ll be working closely with the sales and marketing teams to ensure customers have the best possible experience from enquiry to delivery.
Samples
Prepare and package rug samples for daily Royal Mail dispatch.
Follow up with customers by phone and email to confirm receipt, answer questions, and help convert interest into orders.
Maintain accurate digital records of customer interactions in Excel and online systems.
Keep the samples area tidy, fully stocked, and efficiently organised.
Customer Outreach & Communication
Make regular outbound calls to customers who\'ve ordered samples or expressed interest, offering support and answering questions about sizing, materials, and delivery.
Record follow-ups and key details using Excel, CRM tools, and email platforms.
Write clear, professional emails to assist with quotes, orders, and sample requests.
Work closely with the wider team to ensure every enquiry is followed up promptly and every lead is maximised.
Warehouse & Dispatch
Receive deliveries, check goods, and prepare rugs for dispatch.
Wrap and package rugs securely and book shipments through the DHL web portal.
Ensure the warehouse remains tidy, safe, and efficient at all times.
About You
Organised and detail-driven – you take pride in clean, efficient systems and accurate work.
Strong computer skills – confident with Word, Excel, email, and web-based systems (CRM or ecommerce experience a bonus).
Excellent phone communicator – comfortable speaking to customers, building rapport, and following up confidently.
Clear written communicator – able to write concise, professional emails.
Proactive and dependable – you see what\'s needed and take the initiative to get it done.
Team player – helpful, positive, and reliable under pressure.
Bonus: any experience in e-commerce, digital systems, or website work (not essential).
Physical requirement: Able to lift and move rugs or rolls safely by hand.
Why Join Us?
Work with a tight-knit, motivated team that values initiative and care.
Varied role — from warehouse and logistics to digital communication and customer outreach.
Training provided — full onboarding and ongoing support.
Real opportunities to develop within the company as we expand into new markets.
Be part of a business where your effort directly impacts growth and customer satisfaction.
How to Apply
Email your CV and a short cover note with the subject line: \"Warehouse & Samples Coordinator Application – Full-Time.\"
Please include:
A short summary of your computer experience (Excel, CRM, or web tools).
A few lines on your confidence with customer calls.
Your availability to start.
Job Type: Full-time
Pay: £24,420.00-£40,898.50 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
Warehouse & Customer Support Coordinator in Cornwall employer: RUG COUTURE LIMITED
At Rug Couture Limited, we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a crucial role in our growth journey. As a Warehouse & Customer Support Coordinator, you'll enjoy a varied role that combines hands-on logistics with proactive customer engagement, all while being part of a close-knit team that values initiative and collaboration. With opportunities for personal development and a direct impact on customer satisfaction, joining us means becoming an integral part of our exciting future in the e-commerce flooring industry.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse & Customer Support Coordinator in Cornwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rug Couture Limited. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer communication, try role-playing with a friend. Get comfortable answering questions and building rapport over the phone.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept things tidy and efficient in past roles. Whether it’s managing samples or keeping records, let them see you’re detail-oriented.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Warehouse & Customer Support Coordinator in Cornwall
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. Focus on your organisational skills, computer savvy, and any customer service experience you have – we love a good fit!
Craft a Catchy Cover Note:Your cover note is your chance to make a great first impression. Keep it concise but engaging, and don’t forget to mention your availability and why you’re excited about joining our team at Rug Couture Limited.
Proofread, Proofread, Proofread!:Before hitting send, double-check your application for any typos or errors. Clear and professional communication is key, and we appreciate attention to detail just as much as you do!
How to prepare for a job interview at RUG COUTURE LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research Rug Couture Limited. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Show Off Your Organisational Skills
Since the role requires a high level of organisation, prepare examples from your past experiences where you successfully managed tasks or projects. Be ready to discuss how you keep things tidy and efficient, especially in a fast-paced environment.
✨Practice Your Communication Skills
As you'll be interacting with customers regularly, practice clear and concise communication. Consider doing mock calls with a friend to build your confidence. Highlight your ability to write professional emails and follow up effectively during the interview.
✨Demonstrate Your Proactivity
Think of instances where you took the initiative to solve a problem or improve a process. Be prepared to share these stories, as Rug Couture Limited values proactive team members who can see what needs to be done and act on it.
