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- Tasks: Support clients through their travel journey, from booking to post-trip follow-up.
- Company: Rudyb Travel, a remote-friendly company passionate about travel and customer service.
- Benefits: 100% remote work, flexible scheduling, travel perks, and professional growth opportunities.
- Why this job: Join a supportive team and help create memorable travel experiences for clients.
- Qualifications: Strong communication skills and a genuine interest in travel are essential.
- Other info: Enjoy ongoing training and a culture that values diversity and inclusion.
The predicted salary is between 25000 - 35000 £ per year.
Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after travel to ensure a positive experience
- Address client concerns with empathy, professionalism, and solution-oriented thinking
- Maintain accurate documentation and update booking systems as required
Qualifications & Skills
- Excellent verbal and written communication skills
- Customer service experience (travel, hospitality, or service-related experience preferred)
- Strong organizational skills and attention to detail
- Comfortable using technology and learning new systems and booking platforms
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
What We Offer
- 100% remote work environment
- Flexible scheduling options
- Opportunities for professional growth within the company
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and development
Apply Today
Interested candidates are encouraged to apply today and join our remote travel support team. Equal Opportunity Employer. Rudyb Travel is an equal opportunity employer committed to diversity and inclusion.
Remote Travel Concierge & Customer Support in Bath employer: Rudybtravel
Contact Detail:
Rudybtravel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Travel Concierge & Customer Support in Bath
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for virtual interviews by practising common questions and showcasing your passion for travel. Make sure to highlight your customer service experience and how it relates to the role.
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Travel Concierge & Customer Support in Bath
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight your enthusiasm for exploring new places and helping others plan their adventures.
Tailor Your Application: Make sure to customise your application for the Travel Concierge role. Highlight relevant customer service experience and skills that match the job description, like attention to detail and communication prowess. We want to see how you fit into our team!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your tone professional in your written application. Use clear language and structure your thoughts well, so we can easily see your qualifications and personality shining through.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Rudyb Travel!
How to prepare for a job interview at Rudybtravel
✨Know Your Travel Stuff
Brush up on your travel knowledge! Familiarise yourself with popular destinations, travel requirements, and the latest trends in the industry. This will not only impress your interviewers but also show your genuine passion for travel.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your ability to handle inquiries and resolve issues with empathy and professionalism, as this role is all about delivering exceptional customer experiences.
✨Be Tech-Savvy
Since the role involves using various booking platforms, make sure you’re comfortable with technology. If you have experience with specific systems or tools, mention them during the interview. It shows you’re ready to hit the ground running!
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and growth opportunities. This demonstrates your interest in the role and helps you gauge if it’s the right fit for you. Plus, it makes for a more engaging conversation!