Meeting and Events Manager in Harrogate

We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?!
As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we\'ll celebrate and reward your success along the way!
Read on, it just keeps getting better...
In return for your hard work and commitment we offer:

• Enhanced pay
• Service Charge (Tronc) earn up to an additional £3,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team\'s dedicated space to chill out, when not \'on stage\' looking after our guests. You\'ll find a range of hot and cold food options with different areas to relax, catch up with your \'co-stars\' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
• Can\'t wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........

About the Role
As the Meeting and Events Manager, you will be responsible for overseeing the meetings and events operations, including small and large meetings, weddings, and small and large scale events including marquees. This role is accountable for delivering high levels of service and operational excellence, profitability, alongside team engagement and development.
Key Responsibilities

• Lead, Manage and oversee the meeting and events team in establishing and executing departmental and overall business goals.
• Accountable for the overall operations of conferencing, meeting and events including short and long range planning so that the business operates cost effectively and efficiently.
• Create and monitor quality of service throughout meetings and events ensuring service delivery and support processes are on track to deliver a high level of guest service.

Working Relationships/Communication

• Build, promote and maintain cross-functional relationships with other departments of the business.
• Facilitate and organise team meetings, setting clear objectives.
• Create development plans for all direct line reports, ensuring a consistent learning curve.
• Ensure direct reports communicate appropriately with their direct line reports and follow through on necessary objectives.
• Positively manage supplier relationships, and ensure any contractual agreements are met.
• Attend networking events and take part in industry initiatives as and when appropriate and developmental needs.
• Attend inter-departmental meetings as and when required.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds effectively to guest issues and handle appropriately.

Productivity

• Provide and promote continuous professional development opportunities to maintain an empowered, progressive and knowledgeable Meetings and Events Team.
• Effectively supervise, discipline, mentor and support team members with performance evaluations.
• Ensure sign off of all Service Standards by position competencies for departmental managers
• Ensure the Meetings and Events spaces are in good condition at all times reporting all maintenance faults.
• Oversee monthly inventory of supplies, equipment and products.
• Oversee supply stock and ordering of all products
• Provide needs-assessment of training items related to guest service, food quality, service and sales and develop programs to increase team performance.
• Ensure that the Meeting and Events teams are commercially aware, evaluating and driving the team\'s sales and productivity.
• Drive the Resort\'s reputation and market presence, staying abreast of industry trends and competitor set.
• Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&B team.
• Ensure that food allergies and dietary requirements are treated with absolute seriousness.
• Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty.
• Be Responsible for Health and Safety as an individual and to work colleaugues, guests and the business, reporting concerns through the Health and Safety processes and procedures.

About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.