Hotel Doorman

Overview

We are not just hiring – we are looking for personalities that light up a room! We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave. The Doorman is the first smile our guests see and the lasting impression they take with them. At Rudding Park, you\’ll deliver a warm, professional, and genuinely welcoming service that sets the tone for a luxurious and memorable stay. Stationed at the front of the hotel, you will greet guests personally — often by name — as they arrive, ensuring every arrival feels special from the very first moment. Your role will include assisting with luggage, overseeing smooth arrivals and departures, and maintaining the pristine appearance of the entrance and surrounding areas. You will work hand-in-hand with our concierge, reception, guest relations, and front-of-house teams to deliver seamless service in our exceptional spaces. This is a unique opportunity to create unforgettable first impressions and play a vital part in the award-winning Rudding Park experience.

What We Are Looking For

• Valid UK Driving licence, with at least two years driving experience in order to be insured to drive guests vehicles (Further criteria will be required to ensure you are eligable for our insurance)
• Excellent interpersonal and communication skills.
• Warm, welcoming personality with strong guest service orientation.
• Good physical fitness: able to stand for extended periods, assist with lifting / moving luggage.
• Attention to detail: in presentation, safety, and ensuring high standards in environment and service.
• Ability to remain calm, polite, and efficient under pressure.
• Reliability, punctuality, and strong work ethic.
• Flexible attitude to shift work (early mornings, evenings, weekends, bank holidays).
• Previous experience in a similar role (doorman / front-of-house / valet) desirable.

Key Responsibilities

• Provide a warm welcome by meeting and greeting all guests upon arrival in the hotel car park
• Greet all guests arriving at the hotel with a friendly, professional manner. Welcoming them by name where applicable.
• Assist guests with opening doors, unloading vehicle passengers, and handling luggage.
• Coordinate with valet/parking staff (if available) to ensure smooth flow of arrival and departure traffic.
• Advise guests of hotel amenities, dining options, spa services, and special events, and direct them appropriately.
• Maintain cleanliness, safety, and presentation of entrance and exterior areas (paths, driveways, steps, entrance doors).
• Monitor and manage the entrance area for hazards (wet floors, ice, obstacles) and report safety or maintenance issues.
• Help to load/unload guest vehicles as needed and assist with vehicle arrival/departure logistics.
• Ensure guest luggage is delivered safely and efficiently to/from the vehicle and stored securely if required.
• Be aware of and uphold hotel policies, including security, fire safety, and first aid procedures.
• Liaise with other departments (Front Office, Concierge, Housekeeping) to coordinate guest arrival, room readiness, luggage handling etc.
• Maintain high standards of personal grooming and uniform. Be visible, approachable, and professional at all times.
• Assist during busy periods, events, or when extra cover is needed in related guest services roles.
• Show guests to rooms when needed and to other areas of the resort
• Supervise car park ensuring cars are unloaded and then parked away from entrance

What We Offer

• Enhanced pay 50p per hour for evening work after 7pm (Sunday – Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
• Service Charge (Tronc) earn up to an additional £5,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, award dinners – we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team\’s dedicated space to chill out, when not \”on stage\” looking after our guests. You\’ll find a range of hot and cold food options with different areas to relax, catch up with your \’co-stars\’ or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes, dedicated Learning and Development Manager.
• Can\’t wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE………..

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone – a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.