At a Glance
- Tasks: Supervise turndown service, ensuring guest satisfaction and room readiness.
- Company: Rudding Park, a luxury hotel with a vibrant team culture.
- Benefits: Enhanced pay, discounts, annual leave, and personal growth opportunities.
- Other info: Enjoy a beautiful work environment and celebrate achievements together.
- Why this job: Join a fun team and create memorable experiences for guests.
- Qualifications: Energetic personality and a passion for hospitality.
20 hours per week, working 6pm until 10pm, 5 days out of 7.
We are not just hiring - we are looking for personalities that light up a room!
How big is your smile?
Do your eyes light up a room?
Can you turn challenges into opportunities and guests into lifelong ambassadors
We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.
If you've got any of the above, we want to hear from you.
We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
As a Turndown Supervisor, you will ensure that the Turndown service to our guests at the highest standard.
KEY RESPONSIBILITIES
- Ensure a smooth transition between days and evenings
- Complete turndown sheets, writing down diner times & any special requirements
- Turning down allocated rooms as follows: Turn back duvets, Replenish tea/ coffee and wash crockery/glasses, Draw curtains, empty bins, replacing towels and water as necessary.
- Making sure any guests' requirements and preferences are actioned - rooms to Twin/Double, extra bathrobes etc.
- Following hotel policies and procedures.
- Regular checks & cleans of guest public toilets (Clocktower & House)
- Helping out with laundry (face cloths and cleaning cloths - NOT bed linen!)
- Consistently offer professional, friendly and engaging service.
- Ensure service standards are followed.
- Ironing guest laundry if requested
- Complete a handover sheet for to inform the next team of any important info/ changes
In return for your hard work and commitment we offer
- Enhanced pay- 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
- Service Charge (Tronc) earn up to an additional £5,000 per year
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
- Annual party, family fun days, and award dinners - we love to celebrate!
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests.
You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
AND MUCH MORE .
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue.
Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences.
We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment.
The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
Turndown Supervisor in Harrogate employer: Rudding Park
Rudding Park is an exceptional employer, offering a vibrant and supportive work culture that fosters culinary creativity and excellence. Located in the picturesque Harrogate, our Michelin Star kitchen provides unique opportunities for professional growth and mentorship, allowing you to develop your skills alongside passionate chefs in a dynamic environment. With a commitment to high-quality food and a focus on seasonal ingredients, working here means being part of a team dedicated to delivering outstanding dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Turndown Supervisor in Harrogate
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Rudding Park and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Turndown Supervisor in Harrogate
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Rudding Park that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Rudding Park.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Rudding Park get a sense of who you are beyond your experience!
How to prepare for a job interview at Rudding Park
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Rudding Park and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
