At a Glance
- Tasks: Welcome guests with a warm smile and ensure a memorable dining experience.
- Company: Join Rudding Park, a luxury hotel known for its stunning surroundings and exceptional service.
- Benefits: Enjoy a vibrant work environment, competitive pay, and opportunities for personal growth.
- Other info: Work in a beautiful setting with a passionate team dedicated to excellence.
- Why this job: Be the face of our restaurant and create unforgettable moments for guests.
- Qualifications: Strong communication skills and a friendly, approachable personality are essential.
The predicted salary is between 18900 - 23100 £ per year.
We are not just hiring - we are looking for personalities that light up a room! How big is your smile? Do your eyes light up a room? Can you turn challenges into opportunities and guests into lifelong ambassadors? We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team member. If you've got any of the above, we want to hear from you. We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
As a Restaurant Host at Rudding Park, you will be responsible for executing a warm and efficient restaurant welcome, supporting the restaurant managers with all guest bookings and guest correspondence prior to the booking. You will use relevant resources to assist the Restaurant Manager with organisation of table allocation and billing at the end of the shift.
What are we looking for?
- Strong communication skills
- Friendly and approachable personality
- Organised and have the ability to multi-task
- Good judgement and have the ability to problem solve, whilst remaining calm under pressure
- Attention to detail
- Patience and resilience
Key Responsibilities
- Provide a passionate and caring arrival for all guests in the Restaurant
- Ensure that the Restaurant/Host team are providing a quality service to our guests, maintaining the Rudding Park philosophy on guest care.
- Set up and implement policies and procedures necessary for the smooth running of the Restaurant Host team and ensure these are followed at all times.
- Ensure effective communication of all relevant information to the department and the hotel as a whole.
- Ensure the Host/Restaurant team liaises with the Reservations, Reception and Guest Relations teams on a daily basis regarding any relevant guest information/issues.
- Support Restaurant Managers with receiving positive/negative guest feedback.
- Resolving guest complaints where possible and reporting to the Restaurant Managers.
- To ensure that all health and safety procedures are adhered to and these procedures are followed, to ensure a safe working environment to prevent accidents and hazards. Accidents and near misses must be recorded and reported immediately.
- Effectively reporting and distributing daily Restaurant figures, shift reports and data.
- Ensure delivery of adequate team briefs and preparation meetings to assist with smooth running of the operation.
- Ensure that all relevant Restaurant paperwork is completed in full and stored appropriately.
- To be fully conversant with the current and upcoming Restaurant and room offers and be able to effectively communicate these to our guests.
- Ensure correct cashing up procedures are followed at all times.
- Work closely with the Restaurant Manager to ensure each service is planned.
Working Relationships/Communication
- To interact and communicate effectively with all team members of the Restaurant and all members of the hotel team.
- To inspire and develop a 'can do' attitude with multi-disciplined staff.
- To make sure any positive and/or negative guest feedback is communicated to the manager as quickly as possible.
Rudding Park's Core Values
- Empathy: Caring and understanding about another person's perspective or circumstance.
- Collaboration: Working as a team, listening and supporting each other to reach our collective goal.
- Drive: The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face.
- Trust: Honest, reliable and accountable; do what we say we'll do.
- Passion: A love for doing what we do, and doing it with positivity and enthusiasm.
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range of hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
Restaurant Host in Harrogate employer: Rudding Park
At Rudding Park, we pride ourselves on being more than just a workplace; we are a vibrant community where positivity and genuine smiles create unforgettable guest experiences. Our commitment to employee growth is reflected in our extensive training programmes and generous benefits, including enhanced pay, discounts, and wellness support, all set within the stunning backdrop of Harrogate's luxury hotel environment. Join us to be part of a team that values empathy, collaboration, and passion, ensuring every day is rewarding and filled with opportunities to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Host in Harrogate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rudding Park. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rudding Park
Don't be shy about reaching out to Rudding Park directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Host in Harrogate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rudding Park and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rudding Park
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
