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- Tasks: Lead a vibrant team to create unforgettable dining experiences in a luxury resort.
- Company: Join Rudding Park, a stunning luxury hotel with a focus on exceptional hospitality.
- Benefits: Enjoy competitive pay, discounts, wellness support, and up to 30 days annual leave.
- Why this job: Be part of a dynamic environment where your energy and positivity can shine.
- Qualifications: Experience in restaurant management and a passion for guest engagement.
- Other info: Opportunities for personal growth through training and development programmes.
The predicted salary is between 36000 - 60000 £ per year.
Are you a rockstar restaurant manager who loves the buzz of a fast-paced environment and takes pride in creating unforgettable experiences for both guests and your team? We are looking for personalities that light up a room! If you’ve got any of the above, we want to hear from you. We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
As Resort Restaurant Manager you are responsible for leading the front-of-house team to deliver exceptional, personalised dining experiences in line with 5-star luxury hospitality standards across The Clocktower and Horto Restaurants and M&E Service. The role ensures flawless service execution, anticipates guest needs, and maintains the highest levels of professionalism, attention to detail, and guest engagement.
Key Responsibilities
- Luxury Service Leadership
- Lead and oversee all front-of-house service operations, ensuring the highest standards of 5-star hospitality are consistently delivered.
- Maintain a strong and visible presence on the restaurant floor during service periods.
- Guide the service team to deliver elegant, attentive, and personalised guest experiences.
- Ensure seamless coordination between the restaurant team, kitchen, bar, and resort departments.
- Guest Experience Excellence
- Anticipate guest expectations and provide intuitive, personalised service.
- Engage with guests professionally and warmly to ensure an exceptional dining experience.
- Handle guest feedback or concerns with discretion, professionalism, and efficiency.
- Create memorable moments for guests through attention to detail and thoughtful service touches.
- Team Leadership & Development
- Lead, coach, and inspire the front-of-house team including managers, supervisors, and hosts.
- Conduct daily service briefings to communicate menus, specials, guest preferences, and operational updates.
- Deliver ongoing service training focused on luxury hospitality standards, product knowledge, and guest engagement.
- Foster a culture of pride, teamwork, and service excellence.
- Prepare and manage staff rotas to ensure appropriate coverage for all service periods while controlling labour costs.
- Conduct regular staff appraisals, set performance objectives, and implement development plans.
- Recognise high performance and address performance issues professionally, fostering a culture of excellence.
- Service Standards & Presentation
- Ensure the highest standards of restaurant presentation, table settings, and service etiquette are maintained at all times.
- Monitor service flow to ensure a smooth and elegant dining experience.
- Uphold luxury service standards, dining etiquette, and warm, hospitable guest interaction.
- Ensure the team demonstrates strong knowledge of menu items, ingredients, wine pairings, and resort offerings.
- Operational Excellence
- Support the planning and delivery of private dining, VIP experiences, and resort events.
- Work closely with the chef team to ensure seamless service and exceptional food presentation.
- Monitor reservations and guest flow to optimise seating and service quality.
- Plan and oversee front-of-house service for conferences, weddings, and private events within the resort.
- Ensure all events are executed with the highest attention to detail, luxury service standards, and guest satisfaction.
- Coordinate with the events team, chef team, and other departments to deliver seamless service.
- Payroll & Labour Management
- Monitor staff hours, attendance, and overtime to ensure payroll accuracy and compliance with company policies.
- Review and approve timesheets prior to submission for payroll processing.
- Support labour cost control by aligning staffing levels with business demand.
- Assist with workforce planning, scheduling, and maintaining efficient labour utilisation.
- Financial Accountability
- Oversee accurate posting of guest orders through the POS system.
- Ensure all food and beverage transactions are processed correctly and in accordance with resort procedures.
- Conduct daily cashing-up procedures including reconciliation of tills, card payments, and house charges.
- Investigate and resolve any discrepancies in cash handling or payment reporting.
- Ensure proper documentation and handover of daily financial reports to the finance or accounts team.
In return for your hard work and commitment we offer:
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability)
- Annual party, family fun days, award dinners - we love to celebrate!
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team’s dedicated space to chill out, when not 'on stage' looking after our guests.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
- Can’t wait until pay day? Wage Stream allows you to pay yourself when you need it!
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes AND MUCH MORE.
About Rudding Park: A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Resort Restaurant Manager in Harrogate employer: Rudding Park
Contact Detail:
Rudding Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Restaurant Manager in Harrogate
✨Tip Number 1
Get your networking game on! Connect with people in the hospitality industry, especially those who work at luxury resorts. Attend events, join online groups, and don’t be shy to reach out for a chat. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. Share stories about how you've created memorable experiences for guests in the past. Remember, they’re looking for someone who lights up a room!
✨Tip Number 3
Practice makes perfect! Before any interviews, rehearse common questions and think about how you can relate your experience to the role of Resort Restaurant Manager. Focus on your leadership skills and how you’ve inspired teams to deliver exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Resort Restaurant Manager in Harrogate
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your personality shine through in your application. Use a friendly tone and share your passion for creating unforgettable experiences, just like we do at StudySmarter.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in luxury hospitality and how you can lead a team to deliver exceptional service, just like we aim for at our restaurants.
Be Specific About Your Achievements: When detailing your past roles, be specific about your achievements. Share examples of how you've turned challenges into opportunities and created memorable moments for guests, as this is what we value at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rudding Park
✨Show Your Passion for Hospitality
Make sure to express your love for creating unforgettable experiences during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles. This will show that you truly understand the essence of luxury service.
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu, including any special dishes or wine pairings. Being able to discuss these confidently will impress the interviewers and demonstrate your commitment to providing exceptional guest experiences.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you inspire your team. Share anecdotes about how you've successfully led a team through busy service periods or resolved conflicts, showcasing your ability to maintain a positive atmosphere.
✨Engage with Enthusiasm
During the interview, let your personality shine! Smile, maintain eye contact, and engage with the interviewers as if they were guests. This will reflect the energy and positivity that the company values in their team members.