At a Glance
- Tasks: Create unforgettable experiences for guests at events and meetings.
- Company: Join Rudding Park, a luxury hotel known for its exceptional service.
- Benefits: Enhanced pay, discounts, annual leave, and personal growth opportunities.
- Other info: Work in a stunning environment with excellent career development.
- Why this job: Be part of a vibrant team that delivers the Best Day Ever for guests.
- Qualifications: Big personality, passion for hospitality, and strong teamwork skills.
We are not just hiring - we are looking for personalities that light up a room. We seek individuals who are passionate about creating magical memories and delivering the Best Day Ever for our guests. We thrive on energy, positivity, and genuine smiles shared with every guest and team member. If you have any of the above, we want to hear from you.
We are looking for a Meeting and Events Duty Manager who will work with the Meeting and Events team to ensure every guest enjoys exceptional service from arrival to departure. You will be required to understand and be able to run shifts and events where necessary. You will be an encouraging and passionate team member focused on providing personalised, memorable experiences and ensuring Rudding Park continues to offer the highest standards of event delivery and guest care. Displaying strong teamwork and a passion for hospitality is the measure of success in this role.
What we are looking for:
- Big personality with an infectious smile
- A true passion for delivering exceptional guest service
- Strong team player - ability to work in a team and lead by example
- Clear and professional communication to guests and team
- Multitasking - confident in handling multiple operational aspects simultaneously
- Flexibility - available for shift work, weekends and bank holidays
Key Responsibilities:
- Provide excellent guest service and care. Lead by example to ensure meetings and events team members deliver the care for our guests that Rudding Park is known for
- Understand and be able to run shifts and events where necessary
- Ensure all guests are greeted properly for all functions and the event is run in accordance with Rudding Park standards
- Support the management team with ongoing training of team members
- Ensure the meeting and events department is opened and closed each day following all set procedures
- Maintain professional communication within the management team through a clear handover process and following all set operating procedures
- Complete all relevant shift reports, correct use of systems where applicable and demonstrate how to close the shift correctly in terms of billing all events
- Supervise groups of staff within the Meeting and Events team, allocating roles in the Manager and Deputy Managers’ absence
In return for your hard work and commitment we offer:
- Enhanced pay - 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
- Service Charge (Tronc) earn up to an additional £5,000 per year
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining, and preferential room rates for employees and family (subject to availability)
- Annual party, family fun days, and award dinners
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) after a 3 month probation
- Free food and drink in The Green Room, our team space, with access to hot and cold options
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes
- Wage Stream enables you to pay yourself when you need it
- Hospitality Rewards include Free Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with resources such as podcasts, fitness videos, and recipes
- AND MUCH MORE...
About Rudding Park:
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range of hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful space to relax following a treatment. The Spa also offers an indoor swimming pool, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
StudySmarter Expert Advice🤫
We think this is how you could land Meetings and Events Duty Manager in Harrogate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rudding Park. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rudding Park
Don't be shy about reaching out to Rudding Park directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meetings and Events Duty Manager in Harrogate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rudding Park and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rudding Park
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
