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- Tasks: Manage luxury reservations and enhance guest experiences through upselling.
- Company: Prestigious luxury hotel in the UK with a focus on exceptional service.
- Benefits: Competitive pay, discounts, annual leave, and more perks.
- Why this job: Join a dynamic team and create unforgettable experiences for guests.
- Qualifications: Customer service experience and ability to thrive in fast-paced environments.
- Other info: Exciting opportunities for career growth in the hospitality industry.
The predicted salary is between 30000 - 42000 £ per year.
A luxury hotel in the United Kingdom seeks an enthusiastic individual to manage reservations for accommodations, restaurants, and activities. The role involves ensuring high-quality guest care, maximizing revenue through upselling, and maintaining accurate booking details.
Candidates should have experience in customer service and the ability to thrive in a dynamic environment. This position offers competitive pay and several perks including discounts and annual leave.
Luxury Reservations Concierge - Upsell & Guest Experience in Harrogate employer: Rudding Park
Contact Detail:
Rudding Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Reservations Concierge - Upsell & Guest Experience in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Practice your upselling skills! Role-play with friends or family to get comfortable with suggesting upgrades and additional services. This will not only boost your confidence but also show potential employers that you’re ready to maximise revenue from day one.
✨Tip Number 3
Research the hotel’s brand and values before your interview. We want to see that you understand their guest experience philosophy and can align with it. Tailor your responses to reflect how you can enhance their luxury service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Luxury Reservations Concierge - Upsell & Guest Experience in Harrogate
Some tips for your application 🫡
Show Your Passion for Luxury Service: When writing your application, let your enthusiasm for providing top-notch guest experiences shine through. We want to see how you can bring that luxury touch to our reservations process!
Highlight Relevant Experience: Make sure to showcase any previous customer service roles you've had, especially in the hospitality sector. We love seeing how your past experiences can contribute to our dynamic environment.
Be Detail-Oriented: Since accuracy is key in managing bookings, demonstrate your attention to detail in your application. A well-structured and error-free submission will show us you’re the right fit for maintaining those important booking details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Rudding Park
✨Know Your Upselling Techniques
Make sure you brush up on effective upselling strategies before the interview. Think about how you can enhance a guest's experience by suggesting upgrades or additional services. Be ready to share examples of how you've successfully upsold in previous roles.
✨Showcase Your Customer Service Skills
Prepare to discuss your customer service experience in detail. Think of specific situations where you went above and beyond for a guest. This will demonstrate your commitment to high-quality guest care, which is crucial for this role.
✨Familiarise Yourself with the Hotel's Offerings
Research the hotel and its amenities thoroughly. Knowing the ins and outs of what they offer will not only impress your interviewers but also help you articulate how you can contribute to enhancing the guest experience.
✨Stay Calm and Adaptable
Since the role involves working in a dynamic environment, be prepared to discuss how you handle stress and adapt to changing situations. Share examples of how you've thrived under pressure in past roles, as this will show your potential employers that you're the right fit for their team.
