At a Glance
- Tasks: Create unforgettable experiences for guests while managing hotel reception operations.
- Company: Join the vibrant team at Rudding Park, a luxury hotel in Harrogate.
- Benefits: Enjoy competitive pay, discounts, and wellness support, plus up to 30 days annual leave.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a passionate team that values empathy, collaboration, and positivity.
- Qualifications: Experience in hospitality, excellent communication skills, and a friendly personality.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for personalities that light up a room! We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members. We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
The Rudding Park team's core purpose is to create timeless memories and instinctive care in exceptional spaces. You will be responsible for the day-to-day operations of the Hotel and House Receptions providing the highest level of service to guests at all times.
What we are looking for:
- Passionate about providing our guests with the best service
- Genuinely care about the guest experience
- Empathetic and a caring, passionate personality
- Understand that our service is second to none and therefore be able to demonstrate our core values: empathy, drive, collaboration, trust and passion.
- Have experience of working in a 4 star hotel or similar
- Have excellent spoken and written English.
- Possess a confident telephone manner
- Possess excellent numerical and written skills
- Have knowledge and experience of working with computer systems and Microsoft Office programmes, including Word and Excel
- A knowledge of Harrogate and the surrounding areas is beneficial, as you will deal with queries regarding local attractions and help guests with travel arrangements as necessary.
- Offer a warm welcome at all times in a friendly and professional manner.
- Excellent interpersonal skills, including a pleasant telephone manner.
- Ability to remain calm during difficult situations or in a very busy environment.
- Good administrative skills and IT literacy.
- Discreet, diplomatic, reliable and trustworthy.
Key Responsibilities:
- Provide the highest level of service to guests at all times
- Checking in/out of hotel guests
- Liaising with Housekeeping regarding bedroom allocations and guests' requirements
- Deal with guest complaints seeking support if necessary in order to resolve the complaint to the guest's complete satisfaction
- Taking reservations for hotel restaurants
- Show our guests to their bedrooms and explain points of interest and bedroom facilities
- Work closely with day host to make sure that guest luggage is stored, delivered to the room accordingly
- Telephone duties including answering switchboard, taking messages, paging colleagues, emailing telephone messages and use of Outlook and responding for any special requests for the guest in house
- Providing a business support service for clients and conference delegates e.g. word processing, photocopying
- To assist Reservations with any overflow phone calls ensuring the best service for our guests
- Meeting guests dealing with questions and queries as required, call reservations/meeting for any potential business within the resort
- Completing the function board for the day's events
- Recording items of lost property and liaising with the Housekeeping Department to return property to guest
- Monitoring the Fire Board and responding to any abnormalities in accordance with Company policy and procedure
- Complete any guest correspondence, Clocktower questionnaires or forward checking reports
- Perform checks for arrival both for hotel guests and function guests
- When working in House Reception perform any required physical checks to ensure that the areas are to Rudding Park's expected standards of excellence
- Assist with any required correspondence for the Operations Manager or Managing Director
- Once trained to carry out Reception Duty Manager shifts when required on a rota basis
- Be responsible for knowing what is going on the business day ensuring that you are aware of what guests are coming in, what events are taking place at Rudding Park
What we can offer you:
- Enhanced pay for Evening and Weekends
- Service Charge (Tronc) earn up to an additional £5,000 per year
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
- Annual party, family fun days, award dinners - we love to celebrate!
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes with our very own dedicated Learning and Development Manager
- Can’t wait until pay day? Wage Stream allows you to pay yourself when you need it!
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes AND MUCH MORE
Core Values:
- Empathy – Caring and understanding about another person's perspective or circumstance
- Collaboration – Working as a team, listening and supporting each other to reach our collective goal
- Drive – The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face
- Trust – Honest, reliable and accountable do what we say we'll do
- Passion – A love for doing what we do, and doing it with positivity and enthusiasm.
About Rudding Park:
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone – a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
Hotel Receptionist in Harrogate employer: Rudding Park
At Rudding Park, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued for their unique contributions. With exceptional benefits such as enhanced pay, generous annual leave, and opportunities for personal growth through training and development, we ensure our employees thrive both professionally and personally. Located in the picturesque Harrogate, our hotel offers a stunning backdrop for those passionate about hospitality, making it an ideal place to build a rewarding career while creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Harrogate
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can offer them personalised recommendations that will make their stay unforgettable.
✨Tip Number 2
Practice your smile! Seriously, a warm and genuine smile can set the tone for a guest's experience. When you greet guests, let your positivity shine through – it’s contagious and makes a world of difference!
✨Tip Number 3
Role-play common scenarios with friends or family. Whether it’s handling a complaint or checking in a guest, practising these interactions can boost your confidence and help you stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to show your enthusiasm for the role and connect with us directly. Plus, we love seeing applicants who take that extra step!
We think you need these skills to ace Hotel Receptionist in Harrogate
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Let your personality shine through in your application. Use a friendly tone and share a bit about what makes you unique – after all, we’re looking for those who can light up a room!
Tailor Your Application:Make sure to tailor your CV and cover letter to highlight your experience in hospitality and customer service. Mention specific skills that align with our core values like empathy and collaboration – we love seeing how you connect with guests!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills. Remember, we appreciate good written English, so check for any typos!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at Rudding Park!
How to prepare for a job interview at Rudding Park
✨Show Your Smile!
Since the role is all about creating a warm and welcoming atmosphere, practice your smile! Make sure to convey genuine enthusiasm during the interview. A bright smile can set the tone and show that you’re ready to light up the room.
✨Know Your Stuff
Familiarise yourself with Rudding Park and its offerings. Research local attractions in Harrogate so you can confidently answer questions about the area. This shows your commitment to providing excellent guest service and your passion for the role.
✨Demonstrate Empathy
Prepare examples of how you've handled guest complaints or difficult situations in the past. Highlight your empathetic approach and how you turned challenges into opportunities. This aligns perfectly with the core values of empathy and trust that the hotel cherishes.
✨Practice Your Communication Skills
Since excellent spoken and written English is crucial, consider doing mock interviews with friends or family. Focus on maintaining a pleasant telephone manner and clear communication. This will help you feel more confident and articulate during the actual interview.
