Golf Food and Beverage Manager in Harrogate

We're looking for a Golf Food and Beverage Lead who brings the kind of energy that makes every guest feel like a VIP. If you have a smile that stands out, love turning busy moments into brilliant ones, and lead with positivity, we want you on our fairway. We're after someone upbeat, guest obsessed, and ready to create memorable experiences.

JOB SUMMARY

We are looking for an experienced and motivated Food and Beverage Lead to oversee the day-to-day operation of our food and beverage offering across Adventure Golf, Golf Academy, and Golf Clubhouse, ensuring high standards of service, food quality, cleanliness, team performance, and guest service. We are a vibrant leisure destination where great food, drinks, entertainment, and unforgettable experiences come together. Our Golf facility combines a new opening of Adventure golf, family entertainment, events, and quality food & drink experiences. We are passionate about delivering outstanding customer service in a fun, energetic, and welcoming environment for guests of all ages. As our Food and Beverage Lead, you'll be at the heart of the action, leading the team, delivering exceptional service, and helping shape the food and drink experience across the venue.

What are we looking for?

• Experience in hospitality, leisure, café, bar, or restaurant operations
• Loves working with people and leading from the front
• Brings positive energy and a can-do attitude every day
• Stays calm under pressure in a busy environment
• Is organised, reliable, and motivated to achieve results
• Has excellent communication and leadership skills
• Is flexible to work evenings, weekends, and holidays

Key Responsibilities:

• Confidently make decisions for the best outcome of team and guests when faced with inappropriate or disruptive behaviours.
• Ensure all challenges and associated outcomes are logged accurately.
• Awareness of all upcoming business across the Golf Facility, managing own time and prioritising appropriately.
• Interact and communicate effectively with all team members, ensuring standards of performance are achieved.
• During low season, other duties around the Golf Course will be expected as part of this role.
• Lead daily food and beverage operations across all service areas.
• Deliver exceptional customer service and guest experiences.
• Supervise, motivate, and support the F&B team during shifts.
• Assist with recruitment, onboarding, and training of team members.
• Ensure compliance with food hygiene, health & safety, and licensing regulations.
• Monitor stock levels, ordering, wastage, and supplier deliveries.
• Support menu development and seasonal promotions.
• Handle customer feedback and resolve issues professionally.
• Maintain high standards of cleanliness, presentation, and operational efficiency.
• Work closely with the wider operations team to support events and peak trading periods.
• Support achievement of sales targets and labour controls.

Productivity

• Provide and promote continuous professional development opportunities to maintain an empowered, progressive, and knowledgeable Guest Service team.
• Effectively supervise, discipline, mentor, and support team members with performance evaluations.
• Ensure sign-off of all Service Standards by position competencies for departmental team members.
• Ensure solutions meet strategic business objectives and quality standards within time, resource, and financial goals.
• Upsell all available space, using initiatives across Resort to promote the area and products on offer.

Working Relationships/Communication

• Ensure all appropriate issues are communicated to the relevant Senior Leader or HOD.
• Show strong communication skills with guests and colleagues.
• Ability to work under pressure, delivering the best service.
• Utilise interpersonal skills and communication skills to lead, influence, and encourage others.
• Serve as a role model both on and off Resort, displaying outstanding hospitality skills.
• Maintain high visibility in guest-facing areas during peak times.
• Ensure attendance at daily team briefs and preparation meetings.
• Oversee the interview process and select job applicants for all guest service team members.
• Collaborate with stakeholders in the business to create and develop guest service concepts.
• Build, promote, and maintain cross-functional relationships with other departments.
• Facilitate and organise monthly team meetings, setting clear objectives.
• Create development plans for all direct line reports.
• Ensure direct reports communicate appropriately with all team members.
• Positively manage supplier relationships and ensure contractual agreements are met.
• Attend networking events and take part in industry initiatives as appropriate.
• Attend inter-departmental meetings as required.