Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable experiences for guests with your vibrant personality and exceptional service.
- Company: Join the luxury team at Rudding Park, a stunning hotel in Harrogate.
- Benefits: Enjoy discounts, free food, and wellness support while growing your career.
- Why this job: Be part of a fun, energetic team that celebrates every success together.
- Qualifications: Passion for people and previous hospitality experience preferred.
- Other info: Flexible hours, competitive pay, and opportunities for personal growth await you!
The predicted salary is between 1200 - 1600 £ per month.
We are not just hiring - we are looking for personalities that light up a room! We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team member. If you’ve got any of the above, we want to hear from you. We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
In return for your hard work and commitment we offer:
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability)
- Annual party, family fun days, award dinners - we love to celebrate!
- FREE food and drink; The Green Room is our team’s dedicated space to chill out, when not 'on stage' looking after our guests.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
- Wage Stream allows you to pay yourself when you need it!
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes AND MUCH MORE.
About The Role
As a Concierge, you are responsible for providing exceptional service to our guests. This will be a hybrid role between porter and concierge, ensuring our guests are looked after from the moment they arrive to the minute they depart.
About You
- Someone with a passion for people who has the ability to champion exceptional service.
- Awareness and sensitivity to different cultures and languages of our guests.
- Personal resilience, in terms of stamina and ability to handle occasional challenging situations with calmness and diplomacy.
- Composure, good judgement and a welcoming smile.
- A minimum of 1 year's previous experience in a hospitality hosting position or a porter role who enjoys being people focused is preferred.
- Previous guest relations or guest service experience is preferred.
- Highly experienced in providing exceptional guest service, and will be able to demonstrate knowledge of the local area.
- Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- You must be fully conversant in English.
- It is essential that you have a clean full UK driving licence, as part of the role will include parking guest vehicles, chauffeuring guests to other areas within the hotel grounds, and the local area.
Key Responsibilities
- Greet the guests at the entrance of Rudding Park creating a memorable experience from when they first arrive.
- Regular walk rounds of the Resort internally and externally to check on cleanliness, be visible to our guests and offer assistance when required.
- Assist guests with luggage and ensure the luggage arrives in the guests' bedrooms in a timely manner.
- Ensure guests' luggage is stored efficiently when required.
- Show our guests to their bedrooms and explain points of interest and bedroom facilities.
- Collect guests' luggage from rooms on the day of the guest's departure, ensuring it is loaded into the guest's cars in a timely manner.
- Valet park and retrieve guests' cars as and when required.
- Assist guests with arranging transport and route planning.
- Delivery newspapers to the lodges and hotel bedrooms.
- Show lodge arrivals to the lodge and explain facilities.
- Have varied knowledge of the local area to support guests' needs.
- Always aim to go above and beyond for our guests.
- Ensure grooming standards are impeccable at all times.
- Offer information about Resort facilities and make reservations for our guests.
- Champion Guest Gossip and ensure that all bits of information regarding a guest is placed on their profile.
- Have knowledge of our internal systems.
- Ensure that all public areas are of the standard expected undertaking any housekeeping duties as required.
- Provide support to other Resort outlets during busy periods.
- Be responsible for knowing what is going on the business day ensuring that you are aware of what guests are coming in, what events are taking place at Rudding Park.
- Ensure that guest requests are carried out at all times in a timely manner.
- On arrival on your shift, read the function sheets, fact sheet, memo file.
What We Offer
- Enhanced pay 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
- Service Charge (Tronc) earn up to an additional £5,000 per year
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability)
- Annual party, family fun days, award dinners - we love to celebrate!
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation.
- FREE food and drink; The Green Room is our team’s dedicated space to chill out, when not 'on stage' looking after our guests.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes, dedicated Learning and Development Manager.
- Wage Stream allows you to pay yourself when you need it!
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes AND MUCH MORE.
About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences.
Casual Concierge in Harrogate employer: Rudding Park
Contact Detail:
Rudding Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Concierge in Harrogate
✨Tip Number 1
Be yourself! When you walk into that interview, let your personality shine. Remember, they’re looking for someone who can light up a room, so show off that big smile and positive energy!
✨Tip Number 2
Do your homework! Familiarise yourself with the hotel and its services. Knowing the ins and outs of Rudding Park will not only impress them but also help you answer questions confidently.
✨Tip Number 3
Practice makes perfect! Role-play common interview scenarios with a friend. This will help you stay calm and collected when discussing how you handle challenges and provide exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at Rudding Park!
We think you need these skills to ace Casual Concierge in Harrogate
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your personality shine through in your application. Use a friendly tone and share a bit about what makes you unique – after all, we’re looking for those who can light up a room!
Tailor Your Application: Make sure to customise your application to match the role of Casual Concierge. Highlight any relevant experience in hospitality and how you’ve created memorable moments for guests in the past. We love seeing how you connect with people!
Be Positive and Energetic: Your enthusiasm is key! Use positive language throughout your application to convey your energy and passion for guest service. Remember, we’re on the lookout for those who thrive on creating unforgettable experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Rudding Park
✨Show Your Smile!
As a Casual Concierge, your personality is key! Make sure to showcase your enthusiasm and positivity during the interview. A genuine smile can go a long way in making a great first impression.
✨Know Your Stuff
Familiarise yourself with the local area and the services offered by the hotel. Being able to discuss local attractions or recommend activities will demonstrate your knowledge and commitment to providing exceptional guest service.
✨Practice Your People Skills
Since this role is all about creating memorable experiences for guests, practice how you would handle various scenarios. Think of ways to turn challenges into opportunities and be ready to share examples from your past experience.
✨Dress to Impress
Grooming standards are crucial in hospitality. Dress smartly for your interview to reflect the impeccable standards expected in the role. This shows that you take the opportunity seriously and understand the importance of presentation.