Manager, Customer Success

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In our \’always on\’ world, we believe it\’s essential to have a genuine connection with the work you do.

About CommScope RUCKUS® Networks

CommScope RUCKUS® networks simplify life for IT while enabling them to deliver exceptional user experiences. With RUCKUS products and solutions, any organization—regardless of size or sophistication—can easily deploy, lead and expand a converged IT/OT network, while addressing unique business outcomes.

Position: Customer Success Manager

We are hiring an experienced Customer Success Manager to join our Global Service & Support team. This can be a hybrid or fully remote position for candidates based in the United Kingdom with the ability to travel as required.

How You’ll Help Us Connect The World

The Ruckus Customer Success Manager is a lead customer-facing role. You will be the customer’s advocate throughout the complete customer lifecycle journey from onboarding, implementing, support and renewals and will collaborate with customer contacts at all levels of the business.

Required Qualifications

• Bachelor\’s Degree in a related subject.
• Minimum of 10 years customer success management and/or operations experience in a similar client-facing role and networking environment.
• Strong interpersonal skills and experience initiating and building positive relationships with internal and external customers.
• Strong organisational and time management skills with the ability to lead multiple projects simultaneously.
• Highly engaged team player, proactively promoting innovative ideas to inspire customer loyalty and product adoption.
• Proactive in cross-functional leadership and team coordination skills.
• Ability to function in a very dynamic, constantly evolving business environment, maintaining an “always learning” disposition.

You Will Excite Us If You Have

• Masters Degree, MBA or Industry qualifications/certifications.
• Global delivery experience with large complex corporate accounts.
• A technical background with a solid understanding of complex networking and wireless technologies.

What Happens After You Apply

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/2022-—How-We-Hire/?locale=en_US.

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you need accommodation for the application or interview process, please contact us at talentacquisition@commscope.com.

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