At a Glance
- Tasks: Lead hotel operations, ensuring smooth service and guest satisfaction.
- Company: Ruby, a vibrant hospitality group with unique hotels across Europe.
- Benefits: Flexible hours, staff discounts, mobility allowance, and personal development opportunities.
- Other info: Embrace diversity and be part of a culture that celebrates individuality.
- Why this job: Join a dynamic team where your personality and ideas truly matter.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for service.
The predicted salary is between 24300 - 29700 £ per year.
At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. We keep breaking new ground. You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby Zoe.
Influenced by cultures from the West Indies and beyond, Notting Hill has a rich history of carnival and celebration. That's why we've drawn inspiration from island life and the Caribbean is calling at our Ruby Zoe and her 173 rooms. From the pastel shades of Portobello Road to the annual carnival parade, she sparkles with color and character. With Notting Hill Gate Station right outside the door and Hyde Park, Portobello Market within easy strolling distance, it’s worth staying local.
We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Join us and make it your own story. Trust us, you won't get bored, as you:
- Actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office.
- Make sure all service, quality, and hygiene standards are met – always with an eye for detail.
- Take charge of training, coaching, and onboarding new team members.
- Handle communication and ensure that all information flows smoothly within the team.
- Take guest feedback seriously and ensure a quick and efficient resolution.
- Share your insider tips for the best hotspots in the city with our guests, ensuring they feel at home from the first moment to the last drink.
We've been waiting for you, since you have/are:
- Already gained experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry.
- Flexible and ready to work in shifts.
- Counting reliability, multitasking and your willingness to learn among your strengths.
- Caring yourself confidently, bringing lots of joy to your work, and humour is just part of who you are.
- Enjoying working with international, demanding guests and know exactly how to handle their various needs with a smart approach.
- Speaking fluently English.
What's in for you? That's how we groove:
- Your style, your smile, your ideas – bring your personality to work.
- Better together – at work, during team events or just because it’s Monday.
- Less work, same money – for us, full-time means 35 hours and every hour counts.
- No more excuses – we support your sports program.
- Staff rates - for you and your travel buddy.
- Sip, snack, repeat - with your Ruby F&B Credit.
- No matter how you get to work – a mobility allowance comes on top.
- Take it to the next level – secure yourself some extra cash through profit-sharing, talent scouting and positive reviews.
- Level up your game – with trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does.
- Innovation is part of our DNA – Lean Luxury, paperless, cashless, you name it.
Where have you been so long? Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players. Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.
Diversity, Equity & Inclusion
We believe that you can love whoever you want, you should decide for yourself whether and with which pronouns you would like to be addressed, you can be proud of your heritage and culture, you don't have to justify your religion or world view, you are good, just as you are and make our team and Ruby's diversity unique.
We can't deal with: isms. Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.
Supervisor Hotel Operations (m/f/d) employer: Ruby
At Ruby, we pride ourselves on being an exceptional employer that values personality and creativity in the workplace. Our vibrant culture fosters collaboration and innovation, offering employees unique benefits such as flexible working hours, generous staff rates, and opportunities for personal growth through training and mentoring. Located in the heart of London, we provide a dynamic environment where every team member can thrive and contribute to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Hotel Operations (m/f/d)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ruby. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ruby
Don't be shy about reaching out to Ruby directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor Hotel Operations (m/f/d)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ruby and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ruby
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
