At a Glance
- Tasks: Lead and connect Ruby hotels in Northern Europe, ensuring smooth operations and high performance.
- Company: Ruby Hotels, a fast-growing hospitality group with a unique Lean Luxury philosophy.
- Benefits: Bring your personality to work, enjoy staff rates, mobility allowance, and professional development opportunities.
- Other info: Join a diverse and inclusive environment where your individuality is celebrated.
- Why this job: Be part of a vibrant team, shaping the future of hospitality with creativity and passion.
- Qualifications: Experience in operational leadership within hospitality, strong communication skills, and a hands-on approach.
The predicted salary is between 45000 - 55000 £ per year.
At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.
Hey Sunshine, you think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of our Ruby Hotels in Northern Europe.
As Cluster Hotel Manager (all genders) for Northern Europe, you are the connecting force between our hotels across the region – Ruby Lucy, Ruby Zoe and Ruby Stella in London, Ruby Molly in Dublin, and Ruby Frida in Stockholm. At your home base, you lead one of our hotels as a true host, shaping the local spirit and making sure everything runs smoothly. At the same time, you keep an eye on the bigger picture, regularly visiting the other hotels to ensure they all perform strongly, operate seamlessly, and stay true to the Ruby way.
You combine strategic thinking with a genuine passion for hospitality and love not only managing hotels but continuously developing them and taking them to the next level. We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.
Trust us, you won't get bored, as you:
- are the go-to person for Ruby Zoe in London – for your team, our guests, and external service providers and partners alike.
- represent Ruby Zoe as well as Ruby Lucy, Ruby Stella, Ruby Molly and Ruby Frida, working closely with the Hotel Managers across your cluster and staying connected with the teams on site.
- build high-performing teams by recruiting, onboarding and developing your people at Ruby Zoe while fostering a positive, collaborative culture across the entire cluster.
- Lead by example – you're not just managing from the sidelines, you're part of the team and always ready to roll up your sleeves.
- keep a close eye on the numbers, ensuring budgets are met, forecasts are on point and costs stay under control across your cluster.
- spot opportunities before others do, continuously improving processes, driving performance and staying one step ahead through strategic planning.
- live and breathe the Ruby Spirit, making sure our style, quality standards and Lean Luxury philosophy come to life consistently across every hotel in your cluster.
We've been waiting for you, since you have/are:
- several years of experience in an operational leadership role within the lifestyle hotel or hospitality industry
- strong commercial acumen and solid knowledge of POS and PMS systems (Opera Cloud is definitely a plus)
- an inspiring and charismatic leader who knows how to motivate people while staying approachable, authentic and hands-on
- a natural host with excellent communication skills, building genuine connections with guests, teams and partners alike
- someone who leads by example, enjoys being part of the operation and never hesitates to roll up their sleeves
- fluent in English; any additional European language is a welcome bonus
What's in for you? That's how we groove:
- your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?
- better together – at work, during team events or just because it’s Monday
- sip, snack, repeat - with your Ruby F&B-Credit
- no more excuses – we support your sports program
- LEGEN...wait for it...DARY staff rates - for you and your travel buddy
- no matter how you get to work – a mobility allowance comes on top
- take it to the next level – secure yourself some extra cash through talent scouting, positive reviews and an individual bonus agreement
- level up your game – trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
- innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it
Where have you been so long? Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players. Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.
Diversity, Equity & Inclusion: We believe that you can love whoever you want, you should decide for yourself whether and with which pronouns you would like to be addressed, you can be proud of your heritage and culture, you don't have to justify your religion or world view, you are good, just as you are and make our team and Ruby's diversity unique.
We can't deal with: isms. Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.
Cluster Hotel Manager (m/f/d) - Northern Europe employer: Ruby
Ruby in Greater London is an excellent employer that values its team members by fostering a supportive work culture where enthusiasm and dedication are rewarded. With full-time roles offering training and mentoring opportunities, employees can grow their careers while providing exceptional service to guests in a vibrant environment. The unique night service role allows for a dynamic work experience, making it an ideal choice for those who thrive in a lively hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Hotel Manager (m/f/d) - Northern Europe
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ruby. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ruby
Don't be shy about reaching out to Ruby directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Hotel Manager (m/f/d) - Northern Europe
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ruby and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ruby
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
