Registered Care Manager in Newport

The role requires flexibility in response to the needs of residents and the village.

About Sundew Court

Sundew Court is Untold Living’s newest boutique retirement village, located in Newport, Shropshire. Designed to offer stylish, independent living with the reassurance of expert support when it’s needed, Sundew Court provides residents with beautiful homes, vibrant community spaces and a warm, welcoming atmosphere that feels genuinely like home. This is a rare opportunity to join a brand new village at the very beginning to help shape its culture, build its community and lay the foundations for something exceptional. The right candidate will relish the chance to be part of something new, bringing their expertise and personality to a setting that will grow and evolve around them. As a new village, resident care needs will initially be light, with residents living largely independently. Over time, as the village matures and residents age in place, the care offer will naturally develop and deepen, offering genuine long term scope and variety that few Registered Manager positions can match.

Summary of Position

This role is central to ensuring the service operates safely, effectively and in full compliance with CQC standards. The Registered Manager must balance strategic leadership with hands on involvement, including participating in on-call duties and delivering care when necessary to maintain service continuity and quality. At Sundew Court, the Registered Manager will also be an active part of village life more broadly. With care needs light in the early stages of the village, there is a genuine invitation to contribute to the wider resident experience and to work in close partnership with the Village General Manager and operations team, embodying the ‘one village’ spirit that is at the heart of how we work here.

Untold Living Values

• Kindness: Kindness is at the heart of everything we do. Through everyday gestures and empathy, we build trust, human connection and a sense of belonging. It’s how we make every resident and colleague feel seen, valued and free to be themselves.
• Security: Peace of mind comes from feeling safe, supported and understood. Our communities are created to ease life’s difficulties and provide confidence. We want residents and colleagues to enjoy life, with more energy and fewer worries.
• Hospitality: For us, hospitality means creating the kind of place you’d want to visit, live in and share with others. A place where people feel at home. We show warmth, attentiveness and respect in the way we welcome people. Our neighbourhoods are places people feel noticed and valued.

Primary Responsibilities

The Registered Manager is responsible for the overall leadership, management and compliance of the service, ensuring high quality, safe, and person centred care in line with Care Quality Commission (CQC) regulations and standards. The role includes operational oversight, staff management, regulatory compliance and hands on care support when required.

Key Responsibilities

• Regulatory & Compliance: Act as the CQC Registered Manager and ensure full compliance with all relevant legislation, including the Health and Social Care Act 2008 (Regulated Activities) Regulations. Maintain and improve service standards in line with CQC Key Lines of Enquiry (KLOEs): Safe, Effective, Caring, Responsive and Well led. Prepare for and manage CQC inspections, audits and reporting requirements. Ensure policies, procedures and risk assessments are up to date and implemented effectively. Report notifiable incidents to CQC and other relevant authorities as required.
• Leadership & Management: Provide strong leadership, direction and support to the care team. Recruit, train, supervise and appraise staff to maintain a competent and motivated workforce. Promote a positive, inclusive and values driven culture within the service. Manage staff rotas, performance and disciplinary procedures where necessary. Ensure safe staffing levels at all times.
• Care Delivery & Quality Assurance: Ensure the delivery of high quality, person centred care tailored to individual needs. Oversee care planning, risk assessments and reviews. Monitor and improve service quality through audits, feedback and continuous improvement. Investigate complaints, incidents and safeguarding concerns promptly and appropriately. Step in to provide direct care and support when required, ensuring continuity of service.
• On Call Responsibilities: Participate in an on call rota to provide out of hours support, advice and decision-making. Respond to emergencies, staffing issues and care residents’ concerns as needed. Ensure appropriate escalation and resolution of issues during on call periods. Maintain clear communication with staff and senior management during incidents.
• Operational Management: Manage budgets, resources and service efficiency in line with organisational goals. Maintain accurate records, reports and documentation. Liaise with external professionals, families and stakeholders. Ensure health and safety standards are upheld across the service. Liaise and work with the Village General Manager to ensure collaborative working.

Village Life & Collaboration

Sundew Court is one village with one team. Whilst the Registered Manager’s formal accountability is the Care Team, we actively encourage a culture in which care and operations colleagues support one another and share in village life. Work in close day to day partnership with the Village General Manager, ensuring a joined up approach to resident welfare and village life. Actively participate in village events, community activities and the day to day atmosphere that makes Sundew Court a home. Contribute warmly to the settling in experience of new residents, helping them feel at home from day one. Represent Untold Living’s values in every interaction with residents, families and the wider community.

Person Specification

• Essential: NVQ Level 5 Diploma in Leadership for Health and Social Care (or equivalent). Previous experience as a Registered Manager or Deputy Manager in a regulated care setting. In depth knowledge of CQC regulations and inspection frameworks. Strong leadership, organisational and communication skills. Ability to work flexibly, including participation in an on call rota. Commitment to delivering high quality, person centred care.
• Desirable: Experience managing domiciliary care / residential services. Training in safeguarding, mental capacity and risk management. Full UK driving licence.

Key Competencies

• Leadership and decision making
• Problem solving and resilience
• Compassion and empathy
• Attention to detail and compliance
• Effective communication

Additional Requirements

• Enhanced DBS check.
• Right to work in the UK.
• Commitment to ongoing professional development.

Hours of work: Monday-Friday, 9:00am – 5:30pm, plus on call participation. The role requires flexibility in response to the needs of residents and the village. This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business.