At a Glance
- Tasks: Lead community engagement strategies and build brand voices across multiple platforms.
- Company: Culturally led marketing agency focused on community management.
- Benefits: 25 days holiday, bank holidays, and Christmas period off.
- Other info: Non-traditional career paths are welcome; training provided for specific categories.
- Why this job: Join a dynamic team and shape modern brands through community engagement.
- Qualifications: 3+ years in community management with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a culturally led marketing agency looking for an experienced Community Manager to join their social team. This is not an entry level role or a stepping stone into social or account management. It is a specialist position for someone who genuinely believes in the power of community management to build modern brands. You will lead community strategy and hands on engagement for consumer brands in the alcohol and soft drinks space, helping brands move beyond their own channels and into culture.
WHAT YOU WILL BE DOING:
- Community Strategy and Brand Building: You will lead community engagement strategy across multiple brands and platforms. You will build and shape distinctive brand voices through community led interactions. You will act as the voice of the community internally and feed insights into creative and strategic decisions. You will identify, nurture and mobilise brand advocates. You will drive earned conversation and brand awareness beyond owned channels.
- Proactive and Reactive Engagement: You will monitor social channels, cultural moments and conversations in real time. You will confidently join conversations in a way that feels human, relevant and on brand. You will increase engagement, follows and earned value through thoughtful, timely responses. Experience with social listening tools such as Sprout Social is a bonus.
- Analytics and Insight: You will track engagement, sentiment and performance metrics. You will translate data into insight, ideas and action. You will continuously refine approach based on results.
- Crisis and Reputation Management: You will support crisis response planning where required. You will handle sensitive or negative feedback calmly, quickly and professionally.
- Wider Agency Contribution: You will support the agency’s own social channels. You will contribute to new business pitches and own community management thinking.
WHO THEY ARE LOOKING FOR:
You will likely have three or more years experience in community management or equivalent role either agency side or in house and be confident operating independently. You are a social first thinker with a genuine passion for community management. You see community as a creative and strategic discipline rather than customer service. You are culturally plugged in and naturally curious about online conversations. You are a confident, warm communicator with excellent writing skills. You are calm, fast thinking and sound in reactive moments. You are positive, proactive and energising to work with. Non traditional career paths are welcome. You do not need a specific job title history or to have worked on well known brands.
EXPERIENCE AND SKILLS:
- You have proven experience delivering high quality community management for established brands.
- You have a strong understanding of how community drives earned media and brand awareness.
- You have excellent tone of voice and written communication skills.
- You are confident using social listening tools.
- Alcohol category experience is helpful but not essential and training will be provided.
BENEFITS: 25 days holiday plus bank holidays and Christmas period.
Community Manager employer: Ruby Magpie
Join a vibrant and culturally driven marketing agency as a Community Manager, where your expertise in community management will be valued and celebrated. With a focus on employee growth, you will have the opportunity to shape brand voices and engage with communities in innovative ways, all while enjoying a supportive work culture that prioritises creativity and collaboration. Located in a dynamic environment, this role offers 25 days of holiday plus bank holidays, ensuring a healthy work-life balance as you contribute to meaningful brand-building efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager
✨Tip Number 1
Get your networking game on! Connect with people in the industry, attend events, and engage with brands you admire. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your community management skills online! Share insights, create engaging content, and participate in relevant conversations on social media. This not only showcases your expertise but also helps you get noticed by potential employers.
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A friendly message expressing your passion for their brand and how you can contribute can go a long way. We love proactive candidates!
✨Tip Number 4
Keep an eye on cultural trends and conversations. Being culturally plugged in will help you craft relevant engagement strategies. Plus, it shows potential employers that you’re on the pulse of what’s happening in the community space.
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Show Your Passion for Community Management:When writing your application, let us see your genuine enthusiasm for community management. Share examples of how you've successfully engaged with communities in the past and how you believe it can shape modern brands.
Tailor Your Tone of Voice:Make sure your written application reflects the distinctive brand voices you’ll be working with. Use a tone that feels authentic and aligns with the culture of the brands you’ll represent. We want to see your personality shine through!
Highlight Your Analytical Skills:Don’t forget to mention your experience with tracking engagement and performance metrics. We love candidates who can translate data into actionable insights, so share any relevant tools or methods you've used in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive!
How to prepare for a job interview at Ruby Magpie
✨Know Your Community Inside Out
Before the interview, dive deep into the brands you'll be managing. Understand their current community engagement strategies and think about how you can enhance them. Be ready to discuss specific examples of how you've successfully built brand voices in previous roles.
✨Showcase Your Cultural Awareness
This role requires a keen understanding of cultural moments. Prepare to share examples of how you've engaged with communities during significant events or trends. Highlight your ability to join conversations that resonate with the audience while staying true to the brand's voice.
✨Demonstrate Data-Driven Insights
Familiarise yourself with analytics and social listening tools like Sprout Social. Be prepared to discuss how you've used data to inform your community strategies and improve engagement metrics. Show them you can turn numbers into actionable insights.
✨Be Ready for Crisis Scenarios
Think about past experiences where you've had to manage negative feedback or a crisis. Prepare to discuss your approach to handling sensitive situations calmly and professionally. This will show your potential employer that you're equipped to protect the brand's reputation.
