At a Glance
- Tasks: Lead community engagement strategies and build brand voices across multiple platforms.
- Company: Culturally led marketing agency focused on community management.
- Benefits: 25 days holiday, bank holidays, and Christmas period off.
- Other info: Non-traditional career paths are welcome; training provided for specific categories.
- Why this job: Join a dynamic team and shape modern brands through community engagement.
- Qualifications: 3+ years in community management with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a culturally led marketing agency looking for an experienced Community Manager to join their social team. This is not an entry level role or a stepping stone into social or account management. It is a specialist position for someone who genuinely believes in the power of community management to build modern brands. You will lead community strategy and hands on engagement for consumer brands in the alcohol and soft drinks space, helping brands move beyond their own channels and into culture.
WHAT YOU WILL BE DOING:
- Community Strategy and Brand Building: You will lead community engagement strategy across multiple brands and platforms. You will build and shape distinctive brand voices through community led interactions. You will act as the voice of the community internally and feed insights into creative and strategic decisions. You will identify, nurture and mobilise brand advocates. You will drive earned conversation and brand awareness beyond owned channels.
- Proactive and Reactive Engagement: You will monitor social channels, cultural moments and conversations in real time. You will confidently join conversations in a way that feels human, relevant and on brand. You will increase engagement, follows and earned value through thoughtful, timely responses. Experience with social listening tools such as Sprout Social is a bonus.
- Analytics and Insight: You will track engagement, sentiment and performance metrics. You will translate data into insight, ideas and action. You will continuously refine approach based on results.
- Crisis and Reputation Management: You will support crisis response planning where required. You will handle sensitive or negative feedback calmly, quickly and professionally.
- Wider Agency Contribution: You will support the agency’s own social channels. You will contribute to new business pitches and own community management thinking.
WHO THEY ARE LOOKING FOR:
You will likely have three or more years experience in community management or equivalent role either agency side or in house and be confident operating independently. You are a social first thinker with a genuine passion for community management. You see community as a creative and strategic discipline rather than customer service. You are culturally plugged in and naturally curious about online conversations. You are a confident, warm communicator with excellent writing skills. You are calm, fast thinking and sound in reactive moments. You are positive, proactive and energising to work with. Non traditional career paths are welcome. You do not need a specific job title history or to have worked on well known brands.
EXPERIENCE AND SKILLS:
- You have proven experience delivering high quality community management for established brands.
- You have a strong understanding of how community drives earned media and brand awareness.
- You have excellent tone of voice and written communication skills.
- You are confident using social listening tools.
- Alcohol category experience is helpful but not essential and training will be provided.
BENEFITS: 25 days holiday plus bank holidays and Christmas period.
Community Manager employer: Ruby Magpie
Join a dynamic and rapidly growing B2B SaaS scale-up in London, where you will have the opportunity to take genuine ownership of demand generation within a collaborative marketing team. With a strong focus on account-based marketing and integrated campaigns, this role offers a unique chance for professional growth and the ability to influence the company's evolving strategy. Enjoy a supportive work culture that values fresh ideas and autonomy, all while being part of an exciting phase of growth in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Ruby Magpie and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Ruby Magpie are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Ruby Magpie on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Ruby Magpie. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Ruby Magpie. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Ruby Magpie:Show us that you’ve done your homework! In your application, briefly mention what you admire about Ruby Magpie’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Ruby Magpie
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Ruby Magpie will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Ruby Magpie, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
