At a Glance
- Tasks: Welcome guests, assist with check-in, prepare drinks, and share local tips.
- Company: Fast-growing hospitality group with a focus on contemporary luxury.
- Benefits: Support for personal expression, competitive rates, and wellness programs.
- Other info: Diverse and inclusive environment with opportunities for career growth.
- Why this job: Join a vibrant team and make memorable experiences for guests.
- Qualifications: Experience in hospitality is a plus, but enthusiasm and teamwork matter more.
The predicted salary is between 22000 - 26000 £ per year.
At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. We are a fast‑growing hospitality group with hotels and workspaces located across Europe’s most exciting destinations. Our Lean Luxury philosophy delivers contemporary and affordable luxury.
Responsibilities
- Serve as the first point of contact for guests, welcoming them from the moment they arrive until their departure.
- Assist guests with the self‑check‑in process and perform additional front‑desk responsibilities as required.
- Prepare cocktails, drinks, and snacks in a timely and efficient manner to support seamless service.
- Take care of the breakfast buffet each morning and demonstrate barista skills.
- Handle goods receiving, inspection, and storage, ensuring a perfect mise‑en‑place in line with our standards.
- Share local insider tips with guests, directing them to the best spots in the city.
Qualifications
- Ideally have some experience in the hospitality industry; a lack of familiarity with terms such as “mise‑en‑place” is acceptable.
- Flexible and able to work rotating shifts.
- Reliable, capable of multitasking, and eager to learn.
- Empathetic and enthusiastic, enjoying teamwork and guest interaction.
- Humorous, team‑oriented, and passionate about hospitality.
- Fluent in English.
Benefits
- Encouragement to bring your personality to work, including a supportive environment for personal expression.
- Collaborative team culture with regular events and activities.
- Full‑time employment is defined as 35 hours per week, with each hour valued equally.
- Support for personal sports and wellness programs.
- Competitive staff rates and travel benefits.
- Ruby F&B credit for drinks and snacks.
- Mobility allowance regardless of your commute.
- Opportunity to earn additional income through profit‑sharing, talent scouting, and positive reviews.
- Access to ongoing training, coaching, and mentoring for career growth.
- Inclusion of Lean Luxury practices such as paperless and cashless operations.
Diversity, Equity & Inclusion
We believe that you can love whoever you want. You should decide for yourself whether and with which pronouns you would like to be addressed. You can be proud of your heritage and culture. You don’t have to justify your religion or worldview. You are good just as you are, and you help make our team and Ruby’s diversity unique. We do not tolerate racism, sexism, heterosexism, antisemitism, or any other form of discrimination.
Host Service & Reception (m/f/d) employer: Ruby Hotels GmbH
At Ruby, we pride ourselves on fostering a vibrant and inclusive work culture where your personality truly shines. As part of our fast-growing hospitality group, you will enjoy competitive benefits, including flexible working hours, opportunities for personal growth through ongoing training, and a supportive environment that encourages teamwork and creativity. With our Lean Luxury philosophy, you can expect to be part of a dynamic team in one of Europe’s most exciting destinations, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Host Service & Reception (m/f/d)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ruby Hotels GmbH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ruby Hotels GmbH
Don't be shy about reaching out to Ruby Hotels GmbH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host Service & Reception (m/f/d)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ruby Hotels GmbH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ruby Hotels GmbH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
