Operations Manager (m/f/d)

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. We keep breaking new ground.

Overview

Hey Sunshine, You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of our Ruby Stella. Tucked away down a narrow London lane, our Ruby Stella takes her name and inspiration from one of the neighborhood’s historic literary lights: Charles Dickens. With Farringdon’s rich history as a creative hub, we set to work creating a cosy, bookish space. Our Ruby Stella and her 153 rooms are within strolling distance of the shops and theatres of the West End, along with historic sights like St Paul’s Cathedral and the Tower of London. We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe’s most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Responsibilities

• Lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model.
• Ensure effective duty and holiday schedules as well as smooth work processes, thinking ‘out of the box’ and critically questioning existing processes.
• Take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means.
• Live the Ruby Spirit and take care of the execution of our internal styles and quality standards.
• Support your Hotel Manager in recruiting the best talents and thus build a strong team.
• Handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE).
• Ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, and other legal regulations.
• Ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions.

Qualifications

• Completed professional training in the hotel industry and/or hold a degree in hospitality or business administration.
• Experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy.
• Good knowledge of POS, PMS, and business management.
• A motivating and charismatic leader with authentic and loyal nature both as a team lead and team player.
• A warm and welcoming personality and communication skills that allow you to shine in every interaction.
• A knack for charming guests, with a hands‑on mentality to match.
• Fluent in English.

Benefits

• Your style, your smile, your ideas – bring your personality to work.
• Better together – at work, during team events or just because it’s Monday.
• Sip, snack, repeat – with your Ruby F&B “Credit”.
• No more excuses – we support your sports program.
• Legendary staff rates for you and your travel buddy.
• Mobility allowance on top.
• Additional cash through talent scouting, positive reviews and an individual bonus agreement.
• Training, coaching and mentoring to help you grow.
• Innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it.

Diversity, Equity & Inclusion

You can love whoever you want. You should decide for yourself whether and with which pronouns you would like to be addressed. You can be proud of your heritage and culture. You don’t have to justify your religion or world view. You are good, just as you are and make our team and Ruby's diversity unique. We can’t deal with isms. Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

Contact us at jobs@ruby-hotels.com +49 89 125 095 220.