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- Tasks: Lead and inspire a team to deliver exceptional customer experiences and ensure compliance.
- Company: Join Ruby Energy, a leading independent commercial energy supplier with a commitment to excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a collaborative culture that values your voice and fosters innovation.
- Qualifications: Proven leadership experience and strong organisational skills are essential.
- Other info: Apply now to shape the future of energy with us!
The predicted salary is between 36000 - 60000 £ per year.
Lead. Inspire. Deliver Excellence. We’re looking for an ambitious and motivated Operations Team Leade r to join our dynamic team in Salford at Ruby Energy. In this pivotal role, you’ll lead a high-performing administration team, ensuring accuracy, compliance, and exceptional customer experiences are at the heart of everything we do. What You’ll Do As our Operations Team Leader, you will: Lead, coach, and develop a skilled team of administrators to achieve high levels of accuracy and regulatory compliance. Monitor and manage risk through close oversight of industry data flows. Produce insightful performance reports for senior management. Oversee the onboarding, renewal, and closure of customer contracts – including new acquisitions. Identify process improvements with customer experience at the forefront. Ensure compliance with all regulatory requirements, managing documentation, policies, and procedures. Recognise and mitigate conduct risks, including support for vulnerable customers. Drive SLA and KPI performance, escalating issues when necessary. Lead daily team meetings and monthly one-to-ones, fostering continuous development and cross-skilling. Collaborate with third-party vendors to deliver against key performance metrics. Support audits and business initiatives, ensuring smooth process change and strong communication. What We’re Looking For You’ll bring: Proven leadership experience in an operational or administrative setting. Strong understanding of regulatory compliance and risk management. Excellent organisational and reporting skills. A proactive approach to process improvement and team development. Confident communication skills, with the ability to inspire and engage teams. Our Journey Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. The Ruby Way Ruby’s values are at the heart of everything we do: Collaborative : We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service. Human : We give a personal touch and support to our customers and each other, treating everyone with respect and understanding Committed : We use innovative solutions to improve our services and always stick to our word. We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs. What you need to do now? If you would love to join us as our new Operations Team leader, we encourage you to apply now! Be part of our bright future and talk to Ruby today!41bf1e1f-b16b-4260-a40a-17c77a06fd15
Operations Team Leader employer: Ruby Energy
Contact Detail:
Ruby Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader
✨Tip Number 1
Familiarise yourself with Ruby Energy's values and mission. Understanding their commitment to customer service and innovation will help you align your leadership style with their expectations during interviews.
✨Tip Number 2
Prepare examples of how you've successfully led teams in the past, particularly focusing on compliance and risk management. Highlighting specific achievements can demonstrate your capability to inspire and develop a high-performing team.
✨Tip Number 3
Research the latest trends in regulatory compliance and operational excellence within the energy sector. Being knowledgeable about current challenges and solutions can set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Network with current or former employees of Ruby Energy on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Operations Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and operational skills. Use specific examples that demonstrate your ability to manage teams, ensure compliance, and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with Ruby Energy's commitment to customer service and innovation. Be sure to include examples of how you've led teams to success in previous roles.
Showcase Relevant Skills: Emphasise your understanding of regulatory compliance and risk management in your application. Highlight any experience you have with performance reporting and process improvements, as these are key aspects of the Operations Team Leader role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at Ruby Energy
✨Showcase Your Leadership Skills
As an Operations Team Leader, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your ability to inspire and develop others.
✨Understand Regulatory Compliance
Familiarise yourself with the regulatory requirements relevant to the energy sector. Be ready to discuss how you have ensured compliance in previous roles and how you would approach this at Ruby Energy.
✨Highlight Process Improvement Initiatives
Think of specific instances where you've identified and implemented process improvements. Be prepared to explain how these changes enhanced customer experience and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and risk management abilities. Practice responding to scenarios that involve team dynamics, compliance issues, or customer interactions to showcase your proactive approach.
