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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences and ensure compliance.
- Company: Join Ruby Energy, a leading independent commercial energy supplier dedicated to excellent service.
- Benefits: Enjoy a collaborative culture, opportunities for development, and a chance to make an impact.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in the energy sector.
- Qualifications: Proven leadership experience and strong understanding of compliance and risk management required.
- Other info: Located in Salford, this role offers a chance to shape the future of energy services.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Lead. Inspire. Deliver Excellence. We\’re looking for an ambitious and motivated Operations Team Leader to join Ruby Energy in Salford. In this pivotal role, you\’ll lead a high-performing administration team, ensuring accuracy, compliance, and exceptional customer experiences are at the heart of everything we do.
What You\’ll Do
- Lead, coach, and develop a skilled team of administrators to achieve high levels of accuracy and regulatory compliance.
- Monitor and manage risk through close oversight of industry data flows.
- Produce insightful performance reports for senior management.
- Oversee the onboarding, renewal, and closure of customer contracts including new acquisitions.
- Identify process improvements with customer experience at the forefront.
- Ensure compliance with all regulatory requirements, managing documentation, policies, and procedures.
- Recognise and mitigate conduct risks, including support for vulnerable customers.
- Drive SLA and KPI performance, escalating issues when necessary.
- Lead daily team meetings and monthly one-to-ones, fostering continuous development and cross-skilling.
- Collaborate with third-party vendors to deliver against key performance metrics.
- Support audits and business initiatives, ensuring smooth process change and strong communication.
What Youll Bring / What We\’re Looking For
- Proven leadership experience in an operational or administrative setting.
- Strong understanding of regulatory compliance and risk management.
- Excellent organisational and reporting skills.
- A proactive approach to process improvement and team development.
- Confident communication skills, with the ability to inspire and engage teams.
Our Journey
Launched in 2002, we\’re experts in commercial utilities and know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.
The Ruby Way
Ruby\’s values are at the heart of everything we do:
Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.
Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding.
Committed: We use innovative solutions to improve our services and always stick to our word.
We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Management
Industries
- Strategic Management Services
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Operations Team Leader employer: Ruby Energy
Contact Detail:
Ruby Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader
✨Tip Number 1
Familiarise yourself with Ruby Energy's values and mission. Understanding their commitment to customer service and innovation will help you align your responses during interviews, showcasing how your leadership style fits within their culture.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams in the past, particularly in operational settings. Highlight instances where you improved processes or compliance, as this will demonstrate your capability to meet the expectations outlined in the job description.
✨Tip Number 3
Research current trends in regulatory compliance and risk management within the energy sector. Being knowledgeable about these topics will not only impress during interviews but also show your proactive approach to staying informed and ready to tackle challenges.
✨Tip Number 4
Network with current or former employees of Ruby Energy on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions with the hiring team.
We think you need these skills to ace Operations Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and operational skills. Use specific examples that demonstrate your ability to lead teams, manage compliance, and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Ruby's, particularly around collaboration and commitment to customer service.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed teams or projects. Highlight any experience with regulatory compliance and risk management, as these are key aspects of the job.
Prepare for Potential Questions: Think about how you would respond to questions regarding team development, process improvements, and handling compliance issues. Be ready to provide examples from your past experiences.
How to prepare for a job interview at Ruby Energy
✨Showcase Your Leadership Skills
As an Operations Team Leader, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your ability to inspire and develop others.
✨Understand Regulatory Compliance
Familiarise yourself with the regulatory requirements relevant to the role. Be ready to discuss how you have ensured compliance in previous positions and how you would approach this at Ruby Energy.
✨Prepare for Performance Metrics Discussion
Since the role involves monitoring SLAs and KPIs, be prepared to talk about how you've driven performance in your previous roles. Bring specific examples of reports you've produced and how they influenced decision-making.
✨Emphasise Process Improvement
Ruby Energy values innovation and process improvement. Think of instances where you've identified inefficiencies and implemented changes that enhanced customer experience or operational efficiency, and be ready to share these during your interview.
