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- Tasks: Lead and manage the Customer Services & Revenue Departments to drive excellence and growth.
- Company: Join Ruby Energy, a dynamic energy supplier focused on empowering SMEs.
- Benefits: Enjoy flexible working hours, career development, and a vibrant workplace culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in billing/accounting and strong communication skills are essential.
- Other info: Be part of a supportive team with great opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by Ruby Energy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
At Ruby Energy we now have an exciting position available here for an Operations Manager to assist in the development of our metering department within our offices in Fleetwood. Reporting to the Head of Metering, the successful candidate will be very proactive and deliver excellent service, with a focus on commercial growth and customer excellence.
Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be able to commute on site daily
Who are we?
At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.
Benefits
- Working hours – Monday to Friday
- Buy & Sell Annual Leave Scheme
- Company Pension
- Referral program
- Free onsite parking
- Employee Assistance Programme (EAP)
- Employee Recognition Incentives
- Company events
- Monthly dress down days
- Tea & coffee facilities & On-site Canteen
- Local discounts / benefits
- Early Finish Fridays
You’ll be responsible for:
- Effectively manage the metering department, covering all performance management, Human Resource matters including recruitment, induction, training, appraisals, sickness monitoring, timekeeping, disciplinary issues, Service Delivery and any performance issues.
- Responsible for proactively identifying potential operational risks and implementing effective strategies to prevent disruptions.
- Working closely with key stakeholders such as Metering, Customer Services to resolve Customer disputes and proactively investigate large invoices/debts.
- Contribute to the day-to-day performance of the metering service.
- Aid the design and implementation of appropriate strategies to mitigate losses whilst delivering fair and appropriate customer outcomes. Proactively review the effectiveness of those strategies, making recommendations for improvement which will benefit the Ruby Energy and its customers on a continuous basis.
- To comply with the requirements of the regulatory regime which we operate within, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated.
- To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary.
- Analysis and reporting of KPI’s to assess performance and assist Head of Service.
- Support with internal and external audits.
- Conduct daily team meetings/business updates.
- Conduct monthly 121 discussions with Team Leaders and any other direct reports.
- Continue to drive the business strategy of developing people through cross skilling.
- Support business initiatives and process changes through effective leadership and communication.
- Continued management of the Junifer system changes and upgrades.
- Review work of team members to ensure accuracy, resolving inconsistencies as needed.
Technical and Commercial Knowledge, Experience and Skills:
- Consistently achieves successful delivery against stretching personal and team targets.
- Excellent communicator with the ability to present complex ideas and concepts to a variety of stakeholders.
- Flexibility to work to tight deadlines whilst maintaining accuracy.
- Attention to detail including planning and organisation.
- Excellent interpersonal, problem solving and prioritisation skills and professionalism.
- Fantastic analytical ability to devise a strategy from data assessment.
- Ability to act with discretion, tact, and professionalism in all situation.
Skills and Competencies:
- Experience in a fast-paced, high-growth environment.
- Proficiency in data analysis tools and methodologies, including Excel.
Our Journey
Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.
What you need to do now…
If you would love to join us we encourage you to apply now! Be part of our bright future and talk to Ruby today
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Operations Manager employer: Ruby Energy
Contact Detail:
Ruby Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching Ruby Energy inside out. Know their values, recent projects, and how they operate. This will help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and skills. Focus on how your background in billing and team management aligns with what Ruby Energy is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Ruby Energy and ready to contribute to their mission.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, billing systems, and any relevant achievements that showcase your ability to drive commercial growth and customer excellence.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Ruby Energy. Use it to express your passion for customer service and how your skills align with our mission of providing bespoke energy solutions.
Showcase Your Analytical Skills: Since the role involves analysing billing data and making strategic recommendations, be sure to include examples of how you've used data analysis in previous roles to improve processes or outcomes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ruby Energy
✨Know Your Numbers
As an Operations Manager, you'll be dealing with billing and revenue data. Brush up on your financial forecasting and budgeting skills. Be ready to discuss how you've used data analysis tools like Excel in previous roles to drive decisions and improve processes.
✨Showcase Your Leadership Skills
You'll be managing Team Leaders and fostering a culture of excellence. Prepare examples of how you've successfully led teams, handled performance management, and implemented training programmes. Highlight your ability to motivate and develop others.
✨Understand the Company Culture
Ruby Energy values customer excellence and commercial growth. Research their approach to customer service and think about how you can contribute to their mission. Be prepared to share your thoughts on creating a positive customer experience and driving operational improvements.
✨Prepare for Scenario Questions
Expect questions about handling operational risks and resolving customer disputes. Think of specific situations where you've identified potential issues and implemented effective strategies. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
