At a Glance
- Tasks: Help colleagues solve tech issues and keep them productive with your troubleshooting skills.
- Company: Join a vibrant team at Ruby Energy, focused on service and support.
- Benefits: Enjoy flexible hours, career growth, and perks like early finish Fridays and free parking.
- Other info: Dynamic workplace with continuous training and fun company events.
- Why this job: Make a real difference in people's workdays while developing your IT skills.
- Qualifications: Great communication skills and a knack for solving tech problems.
The predicted salary is between 30000 - 40000 £ per year.
Are you great with people, quick at troubleshooting everyday tech problems, and passionate about getting users back to work fast? We're seeking a proactive, customer-focused IT Support Engineer to join our busy, service-driven team as the first (and often only) point of contact for all IT issues. You'll handle a wide variety of real-world user queries across our Microsoft environment from simple password resets and Teams glitches to printer setups, new starter laptop builds, and connectivity hiccups all while logging, communicating, and resolving tickets efficiently in Jira Service Management. This is a high-impact, people-first role where your friendly approach, clear explanations, and quick thinking directly improve colleagues' days.
Benefits:
- Working hours - Monday to Friday
- Clear Career Progression Pathways
- In-House Learning Development Team
- Birthday Paid Annual Leave
- Buy Sell Annual Leave Scheme
- Company Pension
- Continuous Training
- Skill-Building
- Referral program
- Free onsite parking
- Employee Assistance Programme (EAP)
- Career development
- Employee Recognition Incentives
- Company events
- Monthly dress down days
- Tea coffee facilities
- On-site Canteen
- Local discounts / benefits
- Early Finish Fridays
IT Support Engineer employer: Ruby Energy
At Ruby Energy, we pride ourselves on being an excellent employer that values our IT Support Engineers as vital contributors to our service-driven team. With a strong focus on employee growth, we offer clear career progression pathways, continuous training, and a supportive work culture that prioritises work-life balance, including early finish Fridays and generous annual leave options. Our vibrant workplace fosters collaboration and recognition, ensuring that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you can demonstrate your problem-solving abilities. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've helped users in the past. Highlight your friendly approach and clear communication style – it’s all about making tech less daunting for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about friendly, approachable vibes here at StudySmarter.
Tailor Your Application:Make sure to tailor your application to the IT Support Engineer role. Highlight your troubleshooting skills and any relevant experience with Microsoft environments. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, especially in a tech role where clarity is key. Use bullet points if it helps, and make sure your skills and experiences are easy to spot!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Ruby Energy
✨Know Your Tech Inside Out
Make sure you're familiar with common IT issues, especially those related to Microsoft environments. Brush up on troubleshooting techniques for password resets, Teams glitches, and printer setups. This will help you answer questions confidently and demonstrate your expertise.
✨Show Off Your People Skills
Since this role is all about helping users, practice how you communicate technical information in a friendly and clear manner. Think of examples where you've successfully resolved user issues and how you made their day better. This will highlight your customer-focused approach.
✨Familiarise Yourself with Jira Service Management
As you'll be logging and resolving tickets in Jira, it’s a good idea to have a basic understanding of how it works. If you’ve used similar ticketing systems before, be ready to discuss that experience and how you can adapt to new tools quickly.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career progression, and training opportunities. This shows your interest in the role and helps you gauge if the company is the right fit for you.
