At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and resolve queries efficiently.
- Company: Join Ruby Energy, a dynamic energy solutions provider with a people-first approach.
- Benefits: Enjoy clear career progression, in-house training, and flexible leave options.
- Other info: Fast-paced environment with opportunities for skill-building and career growth.
- Why this job: Make an immediate impact by helping colleagues solve tech problems every day.
- Qualifications: Experience in IT support, strong communication skills, and a troubleshooting mindset.
The predicted salary is between 30000 - 42000 £ per year.
Are you great with people, quick at troubleshooting everyday tech problems, and passionate about getting users back to work fast? We're seeking a proactive, customer-focused IT Support Engineer to join our busy, service-driven team as the first (and often only) point of contact for all IT issues. You'll handle a wide variety of real-world user queries across our Microsoft environment from simple password resets and Teams glitches to printer setups, new starter laptop builds, and connectivity hiccups all while logging, communicating, and resolving tickets efficiently in Jira Service Management. This is a high-impact, people-first role where your friendly approach, clear explanations, and quick thinking directly improve colleagues' days.
Benefits:
- Working hours - Monday to Friday
- Clear Career Progression Pathways
- In-House Learning & Development Team
- Birthday Paid Annual Leave
- Buy & Sell Annual Leave Scheme
- Company Pension
- Continuous Training & Skill-Building
- Referral program
- Free onsite parking
- Employee Assistance Programme (EAP)
- Career development
- Employee Recognition Incentives
- Company events
- Monthly dress down days
- Tea & coffee facilities & On-site Canteen
- Local discounts / benefits
- Early Finish Fridays
Who are we?
At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision. Our Journey Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.
Why Join Us in This First Line Role?
- Be the reliable first responder — resolve most issues at first contact and see instant gratitude from users.
- Gain broad exposure to modern tools: full Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint), Windows desktops, basic Intune/MDM, Active Directory basics, and everyday networking checks.
- Enjoy variety within first line: mix of in-person support, remote help, IMAC deployments (install/move/add/change hardware & software).
- Build strong foundations — perfect launchpad to develop customer service excellence, ticketing mastery, and troubleshooting confidence before potentially progressing internally.
- Work in a supportive, fast-paced team that values initiative and clear communication.
Your Key Day-to-Day Responsibilities
- Act as the initial point of contact — answer queries via phone, email, walk-ups, and Jira tickets promptly and professionally.
- Perform effective first-line troubleshooting and resolution for common issues: Microsoft 365 access/sync problems, Windows desktop faults, basic connectivity (DNS/DHCP/Wi-Fi/LAN basics), printer/peripheral setup, software installs.
- Handle full IMAC lifecycle for users — new starter setups, moves between desks/sites, hardware swaps, software requests.
- Log, update, prioritise, and close tickets accurately in Jira Service Management — keeping users informed throughout with clear, non-technical updates.
- Escalate unresolved or complex matters smoothly with detailed notes/handovers for senior colleagues.
- Promote IT best practices, security awareness, and simple self-help tips to empower users.
- Maintain excellent records for SLAs, audits, and team knowledge sharing.
What We're Looking For
- Previous experience in a first line (or helpdesk) IT role — even if entry-level.
- Solid working knowledge of Windows desktops and Microsoft 365 applications.
- Strong troubleshooting mindset and ability to multitask in a busy environment.
- Excellent communication — patient, approachable, and skilled at explaining tech simply.
- Familiarity with ticketing systems (Jira Service Management ideal) and ITIL basics.
- Relevant qualifications (GCSEs/diploma/degree in IT-related field) advantageous.
- Desirable: Microsoft 365 certifications, ITIL Foundation, full UK driving licence.
Practical Details
Fast-paced, user-facing environment with lots of direct interaction. Occasional out-of-hours for planned work or major incidents (fairly managed). If you thrive on solving problems quickly, enjoy making technology feel easy for everyone, and want a role where your efforts have immediate, visible impact this first line position could be the perfect fit. It's rewarding, skill-building, and a great place to grow your IT career from the front line.
IT Support Engineer in Fleetwood employer: Ruby Energy
At Ruby Energy, we pride ourselves on being a supportive and dynamic employer that champions employee growth and development. Our IT Support Engineer role offers a clear career progression pathway, continuous training opportunities, and a vibrant work culture where your contributions are recognised and valued. Located in Fleetwood, Lancashire, you will enjoy a range of benefits including early finish Fridays, local discounts, and a friendly team environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Fleetwood
✨Tip Number 1
Get to know the company inside out! Research Ruby Energy, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Brush up on common IT issues like Microsoft 365 problems or printer setups. Being able to demonstrate your problem-solving abilities during interviews can really set you apart.
✨Tip Number 3
Network with current employees if you can! Reach out on LinkedIn or through mutual connections. They can provide insider tips and might even put in a good word for you, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Ruby Energy.
We think you need these skills to ace IT Support Engineer in Fleetwood
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about communication and connecting with people.
Tailor Your Experience:Make sure to highlight any relevant experience you have in IT support or customer service. We’re looking for someone who can troubleshoot effectively, so share specific examples of how you've solved tech problems in the past.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward. Use simple language and avoid jargon where possible. This will show us that you can communicate effectively, which is key for this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ruby Energy
✨Know Your Tech Basics
Brush up on your knowledge of Windows desktops and Microsoft 365 applications. Be ready to discuss common issues like password resets, Teams glitches, and printer setups. Showing that you can troubleshoot these everyday problems will impress the interviewers.
✨Practice Clear Communication
Since this role is all about helping users, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical colleague with an issue, so being patient and approachable is key.
✨Familiarise Yourself with Jira
Get comfortable with ticketing systems, especially Jira Service Management. Understand how to log, update, and close tickets efficiently. Mentioning your familiarity with ticketing processes during the interview will show you're ready to hit the ground running.
✨Show Your Customer-Focused Attitude
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues quickly and effectively, as this role requires a proactive, people-first approach to IT support.
