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- Tasks: Act as a vital link between business needs and technical solutions, analysing processes and supporting impactful change.
- Company: Ruby Energy empowers SMEs with bespoke energy solutions, blending innovation and adaptability.
- Benefits: Enjoy a Monday to Friday schedule, career development, employee recognition, and local discounts.
- Why this job: Make a real impact by turning data into actionable insights in a collaborative environment.
- Qualifications: 3-5 years experience in business analysis or project management, ideally in energy or sales sectors.
- Other info: This is a 12-month fixed-term contract; daily commuting to Fleetwood or Manchester is required.
The predicted salary is between 30000 - 42000 ÂŁ per year.
This range is provided by Ruby Energy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We’re seeking a Business Analyst to drive transformation and efficiency across Ruby Energy. You’ll analyse processes and systems, identify improvement opportunities, and support delivery from design to go‑live.
Working across operations including sales, customer service, billing, and data you’ll turn insight into action, ensuring projects deliver real business impact, improved productivity, and better customer experiences.
Who are we?
At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.
Please note: This is a 12‑month fixed‑term contract. The ideal candidate must be able to commute daily to our office in either Fleetwood, Lancashire or Manchester relocation assistance is not available for this role.
- Working hours – Monday to Friday
- Buy & Sell Annual Leave Scheme
- Company Pension
- Referral program
- Free onsite parking
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Employee Recognition Incentives
- Company events
- Monthly dress down days
- Tea & coffee facilities & On‑site Canteen
- Local discounts / benefits
- Early Finish Fridays
Main Responsibilities (but not limited to):
- Collaborate with stakeholders across departments to gather and document detailed requirements, ensuring a clear understanding of business needs and desired outcomes.
- Work with business sponsors and stakeholders to co‑create the strategy, ensuring alignment with business goals and ensuring it is turned into a clear, actionable plan with defined objectives, timelines, and resources.
- Analyse and optimise business processes to identify inefficiencies and propose improvements, ensuring solutions align with strategic business goals and the broader transformation vision.
- Develop business cases and solution strategies, assessing options to determine the best‑fit solutions that drive improvements in customer experience, operational efficiency, and business performance.
- Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through to successful implementation.
- Work with business sponsors, system users, and third‑party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems.
- Lead testing, training, and go‑live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation.
- Monitor post‑implementation success, gathering feedback and analysing performance to identify opportunities for continuous improvement and refinement of processes and systems.
- Provide ongoing support and guidance for continuous business change, assisting with the evolution of processes and systems as the business adapts and grows.
- Ensure all solutions are delivered within scope, on time, and to budget, while maintaining quality and meeting business requirements
Requirements to be considered:
- 3‑5 years of experience as a Business Analyst, Solutions Analyst or Project Manager, ideally in the energy, utilities, or sales sectors.
- A strong focus on customer‑centric solutions with experience in digital transformation, self‑service portals, and customer journey mapping.
- Strong knowledge and experience in customer service, sales, billing, and data management systems, with an understanding of how these areas intersect with broader business processes.
- Proven experience in problem‑solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions.
- Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations.
- Strong understanding of project management methodologies (e.g., Agile, Waterfall), and the ability to manage projects through all stages of delivery from strategy through to execution.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and project management tools (e.g., Jira, MS Project), with the ability to track progress, manage risks, and report on project status.
- Experience with stakeholder management and business change—the ability to work effectively with both technical and non‑technical teams, managing expectations and ensuring successful project delivery.
- Experience in creating and managing business cases, and the ability to assess the viability and impact of solutions on business operations.
- Strong interpersonal and communication skills: Engage with stakeholders at all levels of the business. Proactive and confident in chasing outstanding actions and liaising with team members to ensure progress.
- Data analysis & problem‑solving skills: Comfortable assisting in gathering and analysing data as required with ability to find root causes and locate solutions
- Strong analytical skills: The ability to translate complex business processes into actionable insights including proven experience in business analysis: process mapping, and workflow optimisation.
- Project management skillset: Including experience in supporting project delivery.
- Attention to detail: Ensure accuracy and completeness in tracking tasks, actions, and project documentation and a focus on delivering measurable business improvements.
- Teamwork: Capable of working collaboratively across different teams and departments with capability to work in cross‑functional teams and managing change within a complex organisation.
- Strong organisational skills: Talent to manage multiple tasks and prioritise effectively in a fast‑paced, dynamic environment. This includes excellent time management to manage deadlines and provide timely updates to relevant stakeholders.
- Technical proficiency: Competent in using project management tools and systems, with strong MS Office skills, particularly Excel, Word, and PowerPoint.
Our Journey
Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.
What you need to do now…
If you would love to join us we encourage you to apply now! Be part of our bright future and talk to Ruby today
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Business Analyst employer: Ruby Energy
Contact Detail:
Ruby Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Familiarise yourself with Ruby Energy's values and mission. When you understand their commitment to customer service and innovation, you can tailor your conversations during interviews to demonstrate how your skills align with their goals.
✨Tip Number 2
Network with current or former employees of Ruby Energy on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your analytical skills and problem-solving abilities. Be ready to discuss how you've optimised processes or improved customer experiences in previous roles.
✨Tip Number 4
Stay updated on industry trends, especially in the energy sector. Being knowledgeable about recent developments can help you engage in meaningful discussions during interviews and show your genuine interest in the role.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Business Analyst, particularly in the energy or utilities sectors. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical skills and experience in process optimisation. Explain how your background aligns with Ruby Energy's mission and values, and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, emphasise your proficiency in project management methodologies and tools, as well as your experience with stakeholder management. Provide examples of how you've successfully managed projects from strategy to execution.
Showcase Problem-Solving Abilities: Include specific examples of how you've identified inefficiencies and implemented effective solutions in previous roles. This will demonstrate your capability to drive improvements and align with Ruby Energy's focus on customer-centric solutions.
How to prepare for a job interview at Ruby Energy
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Business Analyst at Ruby Energy. Familiarise yourself with their focus on customer-centric solutions and how your experience aligns with their needs.
✨Prepare Examples
Be ready to discuss specific examples from your past work that demonstrate your analytical skills, problem-solving abilities, and experience in process optimisation. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Business Analyst, you'll need to engage with various stakeholders. Practice articulating complex ideas clearly and concisely, and be prepared to discuss how you've facilitated collaboration in previous roles.
✨Research Ruby Energy
Take some time to learn about Ruby Energy's mission, values, and recent developments in the energy sector. This will not only help you tailor your answers but also show your genuine interest in the company during the interview.
