At a Glance
- Tasks: Support the Latent Defects team by managing claims and assisting Adjusters.
- Company: Join a leading company in the insurance sector with a focus on equality.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real difference in claims handling while developing your skills.
- Qualifications: Previous claims handling experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Purpose
We currently have an exciting opportunity for a Claims Technician to join our London office. This is a role with a hybrid work model.
Reporting to a Senior Claims Technician and our Latent Defects Lead, you will be an active member of the support function within the Latent Defects team with the overall objective of providing effective support to Adjusters, aiding the efficiency and productivity in the handling of latent defect property claims.
- Key Accountabilities
- Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
- Working closely with Adjusters to assist with investigation and validation enquiries.
- Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
- Overseeing Adjuster caseloads when necessary during periods of leave.
- Liaising as required with the insured, insurers, and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
- Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales.
- Ensuring time reporting and billing is compliant with internal standards processing and systems.
- Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports.
- Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
- Account management support where required.
- Incoming telephone calls / resolve queries.
- Other ad hoc work as required.
Experience and Qualifications
- You must have previous claims handling experience including caseload management.
- You must be, or be working towards becoming, CILA/CII qualified.
- Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
- Good working knowledge of Word and Excel.
- Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.
- Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties.
- Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
- Thrive in a high-pressured working environment.
- Be driven to meet and exceed targets.
- Flexible with regards to travel which may be required as and when.
- Equal Employment Opportunity
Our Company is an equal employment opportunity employer.
The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
The Company also prohibits harassment of applicants or employees based on any of these protected categories.
Claims Technician Latent Defects employer: RubixHR
At McLarens, we pride ourselves on being a premier independent loss adjusting firm with a rich history and a commitment to excellence. Our London Market team thrives in a culture that prioritises empowerment, collaboration, and personal growth, offering competitive salaries, flexible working arrangements, and global exposure to diverse markets. Join us to make a meaningful impact while advancing your career in a supportive environment where ambition is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician Latent Defects
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like RubixHR). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like RubixHR. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Technician Latent Defects
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at RubixHR.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at RubixHR. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at RubixHR
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at RubixHR to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at RubixHR, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding RubixHR's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
