At a Glance
- Tasks: Lead a dynamic sales office team to deliver exceptional customer service and achieve sales targets.
- Company: Join Rubix Industrial Services, a leader in industrial solutions with a collaborative culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Enjoy a vibrant workplace with a focus on teamwork and continuous improvement.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced, rewarding role.
- Qualifications: Experience in customer relationships, leadership skills, and proficiency in Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
At Rubix Industrial Services, our Sales Offices are the frontline of our business, where expert knowledge meets exceptional customer service. Acting as a vital hub between our customers, suppliers, and internal teams, the Sales Offices ensure the smooth delivery of products, engineering services, and solutions that keep industry moving.
Whether it's providing expert advice, processing orders efficiently, or coordinating solutions that meet our customers' unique needs, our Sales Offices play a crucial role in delivering the exceptional service Rubix Industrial Services is known for. We work closely with our field sales, engineering, and supply chain teams to keep industry moving.
If you're driven by delivering great customer experiences, thrive in a fast-paced environment, and enjoy being part of a collaborative, customer-focused team, then this is your opportunity to make a difference at Rubix Industrial Services.
Location: Middlesborough
About the Role:
- Assist the Branch Manager in leading the sales office team to achieve sales and margin targets whilst ensuring that our service levels and responsiveness meet the contractual obligations and customer expectations to enable securing long-term commitments.
- Take a leading role in health & safety discussions, improvement opportunities and training.
- Drive improvements to the ETO conversion.
- Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message.
- Monitor Golden Hour call quality and provide feedback when necessary.
- Communicate in a compelling way to all internal and external stakeholders.
- Assist the sales & service manager in the production and delivery of a full monthly sales office review, to include financial and pricing performance.
- Ensure the entire team are working with, supporting and connecting with the external sales team.
- Regular communication is critical to drive the collaboration required for success.
- Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss/improve performance.
Working hours: 08:30 - 17:00 – Monday to Friday, 30 min break, 40 hours per week
Key Skills, Experience & Requirements:
- Experience in building and sustaining long term customer relationships
- Experience in leadership with the ability to motivate and inspire a team
- Industry and market experience (Preferred)
- Positive attitude towards achievement of company goals
- The ability to match selling style to the customer's needs & preferences.
- Promote a best practice culture within the team to encourage a learning environment
- Review of team performance using established processes
- Proficient user of Microsoft 365
- Strong commercial acumen
- Effective communicator
Sales Office Manager in York employer: Rubix
Rubix Industrial Services is an exceptional employer that prioritises employee growth and development within a collaborative and customer-focused work culture. Located in Middlesborough, we offer a dynamic environment where team members are encouraged to thrive through continuous training, regular feedback sessions, and the opportunity to lead initiatives that drive both personal and company success. Join us to be part of a team that values expert knowledge and exceptional service, ensuring you make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Manager in York
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Rubix Industrial Services on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Rubix Industrial Services, understand their values, and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your thoughts clearly and confidently. The more you practice, the more comfortable you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Sales Office Manager position.
We think you need these skills to ace Sales Office Manager in York
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in building and maintaining customer relationships. We want to see how you've gone above and beyond to deliver exceptional service, just like we do at Rubix!
Demonstrate Leadership Skills:If you've led a team before, share those experiences! Talk about how you motivated and inspired your team to achieve goals. We love seeing candidates who can drive a coaching culture and support their colleagues.
Be Clear and Compelling:When writing your application, communicate your ideas clearly. Use engaging language that reflects your personality and aligns with our collaborative spirit. Remember, we value effective communication with all stakeholders!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Rubix
✨Know Your Stuff
Before the interview, make sure you understand Rubix Industrial Services and their role in the industry. Familiarise yourself with their products, services, and customer base. This will help you demonstrate your knowledge and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Sales Office Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and inspired teams in the past. Think about specific situations where you drove improvements or handled challenges, and be ready to discuss these during the interview.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might want to prepare a few scenarios where you successfully communicated with internal and external stakeholders, as this will highlight your ability to connect with others.
✨Emphasise Customer Focus
Rubix values exceptional customer service, so be prepared to discuss how you've built and maintained long-term customer relationships. Share specific examples of how you've tailored your approach to meet customer needs and preferences, showcasing your commitment to delivering great experiences.
