At a Glance
- Tasks: Lead a dynamic sales office team to achieve targets and deliver exceptional customer service.
- Company: Join Rubix Industrial Services, a leader in industrial solutions with a collaborative culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Experience in customer relationships and leadership; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Rubix Industrial Services, our Sales Offices are the frontline of our business, where expert knowledge meets exceptional customer service. Acting as a vital hub between our customers, suppliers, and internal teams, the Sales Offices ensure the smooth delivery of products, engineering services, and solutions that keep industry moving.
Whether it's providing expert advice, processing orders efficiently, or coordinating solutions that meet our customers' unique needs, our Sales Offices play a crucial role in delivering the exceptional service Rubix Industrial Services is known for. We work closely with our field sales, engineering, and supply chain teams to keep industry moving.
If you're driven by delivering great customer experiences, thrive in a fast-paced environment, and enjoy being part of a collaborative, customer-focused team, then this is your opportunity to make a difference at Rubix Industrial Services.
Location: Middlesborough
About the Role:
- Assist the Branch Manager in leading the sales office team to achieve sales and margin targets whilst ensuring that our service levels and responsiveness meet the contractual obligations and customer expectations to enable securing long-term commitments.
- Take a leading role in health & safety discussions, improvement opportunities and training.
- Drive improvements to the ETO conversion.
- Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message.
- Monitor Golden Hour call quality and provide feedback when necessary.
- Communicate in a compelling way to all internal and external stakeholders.
- Assist the sales & service manager in the production and delivery of a full monthly sales office review, to include financial and pricing performance.
- Ensure the entire team are working with, supporting and connecting with the external sales team.
- Regular communication is critical to drive the collaboration required for success.
- Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss/improve performance.
Working hours: 08:30 - 17:00 – Monday to Friday, 30 min break, 40 hours per week
Key Skills, Experience & Requirements:
- Experience in building and sustaining long term customer relationships
- Experience in leadership with the ability to motivate and inspire a team
- Industry and market experience (Preferred)
- Positive attitude towards achievement of company goals
- The ability to match selling style to the customer's needs & preferences.
- Promote a best practice culture within the team to encourage a learning environment
- Review of team performance using established processes
- Proficient user of Microsoft 365
- Strong commercial acumen
- Effective communicator
Sales Office Manager in Stockton-on-Tees employer: Rubix
Rubix Industrial Services is an exceptional employer that fosters a collaborative and customer-focused work culture in Middlesborough. With a strong emphasis on employee growth, we provide opportunities for leadership development and continuous learning, ensuring our team members thrive in their roles. Our commitment to health and safety, alongside a supportive environment, makes Rubix a rewarding place to build a meaningful career while contributing to the success of our customers and the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Manager in Stockton-on-Tees
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. The more connections you make, the better your chances of landing that Sales Office Manager role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills and experience. Tailor your message to highlight how you can help them achieve their sales and service goals at Rubix Industrial Services.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Rubix family and contributing to our customer-focused mission.
We think you need these skills to ace Sales Office Manager in Stockton-on-Tees
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've built and maintained long-term relationships with clients, as this is key to our Sales Office Manager role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love it when candidates show they’ve done their homework!
Communicate Clearly:Since communication is crucial for this role, ensure your written application is clear and compelling. Use straightforward language and structure your thoughts logically so we can easily see your potential.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rubix
✨Know Your Stuff
Before the interview, make sure you understand Rubix Industrial Services' role in the industry. Familiarise yourself with their products and services, and think about how your experience aligns with their needs. This will help you speak confidently about how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Sales Office Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to drive performance and foster a collaborative environment. Be ready to discuss how you would implement a coaching culture at Rubix.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you would handle Golden Hour calls and provide feedback to your team. Demonstrating strong communication skills during the interview will show that you're ready to engage with both customers and internal stakeholders.
✨Emphasise Customer Relationships
Rubix values long-term customer relationships, so be prepared to discuss your experience in building and maintaining these connections. Share specific examples of how you've tailored your approach to meet customer needs and preferences, and how this has positively impacted sales and service delivery.
