Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer operations, manage contracts, and ensure exceptional service delivery.
- Company: Join Rubix Industrial Services, a leader in optimising industrial supply chains.
- Benefits: Competitive salary, inclusive team culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Make a meaningful impact by solving problems and building strong customer relationships.
- Qualifications: Experience in customer service, leadership skills, and operational expertise required.
The predicted salary is between 40000 - 50000 £ per year.
Join Rubix Industrial Services InSite Division, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.
The Customer Operations Manager is a critical leader within the InSites and is responsible for overseeing the day-to-day execution of the customer contract, delivering exceptional service and stores management excellence.
- Serve as the primary face of the InSite operation, building and maintaining strong relationships with key customer stakeholders.
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomes.
- Provide direct line management for the InSite team, ensuring performance aligns with operational objectives.
- Ensure compliance with service level agreements and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management.
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded.
- Manage the InSite budget with commercial responsibility for revenue and margin growth.
- Leverage tools and resources to identify opportunities for increasing profitability.
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
- Identify opportunities to introduce value added services and initiatives that benefit the customer and support Rubix Industrial Services growth.
- Collaborate with cross-functional teams and Product Business Units to align solutions with customer needs.
Key Skills, Experience & Requirements:
- Line manager responsibility.
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals.
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnerships.
- Leadership and people management.
- Operational expertise.
- KPI Management.
- Continuous Improvement.
- Collaboration.
- HSEQ knowledge.
- Full UK/Ireland Driving Licence Required.
Customer Operations Manager in Stirling employer: Rubix
Contact Detail:
Rubix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager in Stirling
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Rubix Industrial Services on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Rubix and understanding their operations. Know their values and how they align with your skills. This way, you can showcase how you can contribute to their mission of optimising the industrial supply chain.
✨Tip Number 3
Practice your problem-solving skills! As a Customer Operations Manager, you'll need to tackle issues head-on. Think of examples from your past experiences where you've successfully resolved customer inquiries or improved processes, and be ready to share them.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Rubix team and ready to make an impact in the InSite Division.
We think you need these skills to ace Customer Operations Manager in Stirling
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer operations and relationship management. We want to see how your skills align with our mission of delivering exceptional service and optimising supply chains.
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to resolve issues and enhance operational efficiency, just like we do at Rubix!
Highlight Team Collaboration: Since we value teamwork, mention any experiences where you’ve worked closely with others to achieve common goals. Show us how you can contribute to our inclusive team environment and help us build better solutions together.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey to join our fantastic team at Rubix Industrial Services!
How to prepare for a job interview at Rubix
✨Know Your Customer Operations
Familiarise yourself with the key responsibilities of a Customer Operations Manager. Understand how to manage customer contracts, oversee service delivery, and maintain strong relationships with stakeholders. This knowledge will help you demonstrate your fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to act as a first point of contact for escalated risks and how you ensured timely outcomes. This will show that you can handle challenges effectively.
✨Emphasise Team Collaboration
Discuss your experience working in inclusive team environments. Rubix values diverse perspectives, so share how you've collaborated with cross-functional teams to deliver tailored solutions. This will illustrate your ability to work well with others.
✨Demonstrate Operational Excellence
Be ready to talk about your experience with KPI management and operational efficiency. Share specific examples of how you've implemented processes that enhance accuracy and performance. This will highlight your expertise in driving operational success.