At a Glance
- Tasks: Lead a dynamic sales team to achieve targets and enhance customer experiences.
- Company: Join Rubix Industrial Services, a leader in industrial solutions with a collaborative culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced role with a focus on health, safety, and continuous improvement.
- Why this job: Make a real impact by driving customer satisfaction and team success.
- Qualifications: Experience in customer relations and team leadership is essential.
The predicted salary is between 30000 - 40000 € per year.
At Rubix Industrial Services, our Sales Offices are the frontline of our business, where expert knowledge meets exceptional customer service. Acting as a vital hub between our customers, suppliers, and internal teams, the Sales Offices ensure the smooth delivery of products, engineering services, and solutions that keep industry moving. Whether it's providing expert advice, processing orders efficiently, or coordinating solutions that meet our customers' unique needs, our Sales Offices play a crucial role in delivering the exceptional service Rubix Industrial Services is known for.
If you're driven by delivering great customer experiences, thrive in a fast-paced environment, and enjoy being part of a collaborative, customer-focused team, then this is your opportunity to make a difference at Rubix Industrial Services.
Location: Kings Lynn
About the Role:
- Assist the Sales & Service Manager in leading the sales office team to achieve sales and margin targets whilst ensuring that our service levels and responsiveness meet the contractual obligations and customer expectations to enable securing long-term commitments.
- Take a leading role in health & safety discussions, improvement opportunities and training.
- Drive improvements to the ETO conversion.
- Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message.
- Monitor Golden Hour call quality and provide feedback when necessary.
- Communicate in a compelling way to all internal and external stakeholders.
- Assist the sales & service manager in the production and delivery of a full monthly sales office review, to include financial and pricing performance.
- Ensure the entire team are working with, supporting and connecting with the external sales team. Regular communication is critical to drive the collaboration required for success.
- Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss/improve performance.
Working hours: 08:30 - 17:00 – Monday to Friday 1 hour break 37.5 hours per week
Key Skills, Experience & Requirements:
- Experience in building and sustaining long term customer relationships
- Experience in leadership with the ability to motivate and inspire a team
- Industry and market experience (Preferred)
- Positive attitude towards achievement of company goals
- The ability to match selling style to the customer's needs & preferences.
- Promote a best practice culture within the team to encourage a learning environment
- Review of team performance using established processes
- Proficient user of Microsoft 365
- Strong commercial acumen
- Effective communicator
Senior Sales and Service Advisor employer: Rubix
Rubix Industrial Services is an exceptional employer that prioritises a collaborative and customer-focused work culture, making it an ideal place for those passionate about delivering outstanding service. Located in Kings Lynn, employees benefit from a supportive environment that encourages professional growth through regular feedback and coaching, alongside a commitment to health and safety. With a strong emphasis on teamwork and communication, Rubix empowers its staff to thrive in a fast-paced setting while achieving both personal and company goals.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales and Service Advisor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. The more connections you make, the better your chances of landing that Senior Sales and Service Advisor role.
✨Tip Number 2
Practice your pitch! You never know when an opportunity might pop up, so be ready to talk about your experience and how it aligns with what Rubix Industrial Services is looking for. Keep it concise, engaging, and tailored to their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you're the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Rubix family.
We think you need these skills to ace Senior Sales and Service Advisor
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in building and maintaining long-term customer relationships. We want to see how you've gone above and beyond to deliver exceptional service, just like we do at Rubix!
Demonstrate Leadership Skills:If you've led a team before, share those experiences! Talk about how you motivated and inspired your team to achieve goals. We love seeing candidates who can drive a coaching culture and support their colleagues.
Tailor Your Application:Read the job description carefully and tailor your application to match. Use similar language and keywords that reflect our values and the role's requirements. This shows us you're genuinely interested in joining our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rubix
✨Know Your Stuff
Before the interview, make sure you understand Rubix Industrial Services and its role in the industry. Familiarise yourself with their products, services, and customer base. This will help you demonstrate your knowledge and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Senior Sales and Service Advisor, you'll need to lead a team. Prepare examples of how you've motivated and inspired teams in the past. Think about specific situations where your leadership made a difference, and be ready to discuss them during the interview.
✨Communicate Effectively
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience with customer relationships and team collaboration.
✨Emphasise Customer Focus
Rubix values exceptional customer service, so be prepared to talk about how you've gone above and beyond for customers in previous roles. Share specific examples that highlight your ability to understand customer needs and deliver tailored solutions.
