At a Glance
- Tasks: Lead a dynamic sales team to deliver exceptional customer service and achieve sales targets.
- Company: Join Rubix Industrial Services, a leader in industrial solutions with a collaborative culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Work Monday to Friday, 08:30 - 17:00, with a focus on teamwork and development.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced setting.
- Qualifications: Proven leadership skills and experience in building long-term customer relationships.
The predicted salary is between 30000 - 40000 € per year.
At Rubix Industrial Services, our Sales Offices are the frontline of our business, where expert knowledge meets exceptional customer service. Acting as a vital hub between our customers, suppliers, and internal teams, the Sales Offices ensure the smooth delivery of products, engineering services, and solutions that keep industry moving. Whether it's providing expert advice, processing orders efficiently, or coordinating solutions that meet our customers' unique needs, our Sales Offices play a crucial role in delivering the exceptional service Rubix Industrial Services is known for.
We work closely with our field sales, engineering, and supply chain teams to keep industry moving. If you're driven by delivering great customer experiences, thrive in a fast-paced environment, and enjoy being part of a collaborative, customer-focused team, then this is your opportunity to make a difference at Rubix Industrial Services.
Location: Kings Lynn
About the Role:
- Assist the Sales & Service Manager in leading the sales office team to achieve sales and margin targets whilst ensuring that our service levels and responsiveness meet the contractual obligations and customer expectations to enable securing long-term commitments.
- Take a leading role in health & safety discussions, improvement opportunities and training.
- Drive improvements to the ETO conversion.
- Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message.
- Monitor Golden Hour call quality and provide feedback when necessary.
- Communicate in a compelling way to all internal and external stakeholders.
- Assist the sales & service manager in the production and delivery of a full monthly sales office review, to include financial and pricing performance.
- Ensure the entire team are working with, supporting and connecting with the external sales team. Regular communication is critical to drive the collaboration required for success.
- Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss/improve performance.
Working hours: 08:30 - 17:00 – Monday to Friday, 1 hour break, 37.5 hours per week
Key Skills, Experience & Requirements:
- Experience in building and sustaining long term customer relationships
- Experience in leadership with the ability to motivate and inspire a team
- Industry and market experience (Preferred)
- Positive attitude towards achievement of company goals
- The ability to match selling style to the customer's needs & preferences.
- Promote a best practice culture within the team to encourage a learning environment
- Review of team performance using established processes
- Proficient user of Microsoft 365
- Strong commercial acumen
- Effective communicator
Locations
Senior Sales and Service Advisor in Norfolk, Norwich employer: Rubix
Rubix Industrial Services is an exceptional employer that prioritises employee growth and collaboration within a dynamic work environment in Kings Lynn. With a strong focus on customer service excellence, we offer comprehensive training and development opportunities, fostering a coaching culture that empowers our team members to thrive. Join us to be part of a supportive team that values your contributions and encourages innovation while ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales and Service Advisor in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. The more connections you make, the better your chances of landing that Senior Sales and Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills and experience. Tailor your message to highlight how you can help them achieve their sales and service goals at Rubix Industrial Services.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Senior Sales and Service Advisor in Norfolk, Norwich
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in building and maintaining long-term customer relationships. We want to see how you've gone above and beyond to deliver exceptional service, just like we do at Rubix!
Leadership Experience is Key:If you've led a team before, let us know! Share examples of how you've motivated and inspired others to achieve their goals. We love a collaborative spirit, so show us how you can bring that to our sales office.
Tailor Your Application:Read through the job description carefully and tailor your application to match. Use similar language and keywords to demonstrate that you understand what we're looking for. It helps us see you as a great fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Rubix!
How to prepare for a job interview at Rubix
✨Know Your Stuff
Before the interview, make sure you understand Rubix Industrial Services and its role in the industry. Familiarise yourself with their products, services, and customer base. This will help you demonstrate your knowledge and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Senior Sales and Service Advisor, you'll need to lead a team. Prepare examples of how you've motivated and inspired teams in the past. Think about specific situations where your leadership made a difference, and be ready to discuss them during the interview.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer that demonstrate your understanding of the importance of communication within the sales office.
✨Emphasise Customer Relationships
Highlight your experience in building long-term customer relationships. Be prepared to share stories that illustrate your ability to connect with customers and meet their unique needs. This will show that you align with Rubix's commitment to exceptional customer service.
