At a Glance
- Tasks: Lead a dynamic sales office team to achieve targets and enhance customer experiences.
- Company: Join Rubix Industrial Services, a leader in industrial solutions with a collaborative culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Enjoy a vibrant workplace with a focus on health, safety, and continuous improvement.
- Why this job: Make a real impact by driving customer satisfaction and team success in a fast-paced setting.
- Qualifications: Experience in customer relationships and leadership; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Rubix Industrial Services, our Sales Offices are the frontline of our business, where expert knowledge meets exceptional customer service. Acting as a vital hub between our customers, suppliers, and internal teams, the Sales Offices ensure the smooth delivery of products, engineering services, and solutions that keep industry moving.
Whether it's providing expert advice, processing orders efficiently, or coordinating solutions that meet our customers' unique needs, our Sales Offices play a crucial role in delivering the exceptional service Rubix Industrial Services is known for. We work closely with our field sales, engineering, and supply chain teams to keep industry moving.
If you're driven by delivering great customer experiences, thrive in a fast-paced environment, and enjoy being part of a collaborative, customer-focused team, then this is your opportunity to make a difference at Rubix Industrial Services.
Location: Middlesborough
About the Role:
- Assist the Branch Manager in leading the sales office team to achieve sales and margin targets whilst ensuring that our service levels and responsiveness meet the contractual obligations and customer expectations to enable securing long-term commitments.
- Take a leading role in health & safety discussions, improvement opportunities and training.
- Drive improvements to the ETO conversion.
- Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message.
- Monitor Golden Hour call quality and provide feedback when necessary.
- Communicate in a compelling way to all internal and external stakeholders.
- Assist the sales & service manager in the production and delivery of a full monthly sales office review, to include financial and pricing performance.
- Ensure the entire team are working with, supporting and connecting with the external sales team.
- Regular communication is critical to drive the collaboration required for success.
- Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss/improve performance.
Working hours: 08:30 - 17:00 – Monday to Friday, 30 min break, 40 hours per week
Key Skills, Experience & Requirements:
- Experience in building and sustaining long term customer relationships
- Experience in leadership with the ability to motivate and inspire a team
- Industry and market experience (Preferred)
- Positive attitude towards achievement of company goals
- The ability to match selling style to the customer's needs & preferences.
- Promote a best practice culture within the team to encourage a learning environment
- Review of team performance using established processes
- Proficient user of Microsoft 365
- Strong commercial acumen
- Effective communicator
Locations
Sales Office Manager in Middlesbrough, North East employer: Rubix
Rubix Industrial Services is an exceptional employer that prioritises employee growth and development within a collaborative and customer-focused work culture. Located in Middlesborough, we offer a dynamic environment where team members are encouraged to thrive through continuous training and feedback, ensuring they can deliver outstanding service while achieving personal and professional goals. With a strong emphasis on health and safety, as well as a commitment to fostering long-term customer relationships, joining our Sales Office team means being part of a vital hub that drives industry forward.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Manager in Middlesbrough, North East
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. The more connections you make, the better your chances of landing that Sales Office Manager role.
✨Tip Number 2
Practice your pitch! When you get the chance for an interview or a casual chat, be ready to showcase your skills and experience. Tailor your message to highlight how you can deliver exceptional customer service and drive team performance at Rubix Industrial Services.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Rubix family and contributing to our collaborative culture.
We think you need these skills to ace Sales Office Manager in Middlesbrough, North East
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've built and maintained long-term relationships with clients, as this is key for the Sales Office Manager role.
Demonstrate Leadership Skills:Share examples of how you've motivated and inspired a team in the past. We’re looking for someone who can drive a coaching culture and ensure everyone is performing at their best, so don’t hold back on your leadership achievements!
Be Clear and Compelling:When writing your application, communicate your ideas clearly and compellingly. We value effective communication, so make sure your message resonates with us and showcases your ability to engage with both internal and external stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Rubix
✨Know Your Stuff
Before the interview, make sure you understand Rubix Industrial Services and its role in the industry. Familiarise yourself with their products, services, and customer base. This will help you demonstrate your knowledge and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Sales Office Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and inspired teams in the past. Think about specific situations where you drove improvements or handled challenges, and be ready to discuss these during the interview.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to ensure you can convey your ideas compellingly, especially when discussing how you would connect with both internal and external stakeholders.
✨Emphasise Customer Focus
Rubix values exceptional customer service, so be prepared to talk about your experience in building long-term customer relationships. Share specific examples of how you've tailored your approach to meet customer needs and how you’ve contributed to a positive customer experience in previous roles.
